Quail Springs Inn & Suites

. Property is under renovation, therefore the “complimentary breakfast” is only available if you walk next door to their other hotel. I walked over one morning to be underwhelmed by a DIY waffle bar and a crock pot of oa**eal. The property is being updated, but the rooms aren’t kept as clean as I’d prefer. The mirrors weren’t clean, there was an hair clog in the shower drain, and there was a used wash rag left draped over the shower curtain rod from previous occupants.

It was dark upon entering. The room had hair and toothpaste in the sink. The floor hadn’t been vacuumed. They gave us another room. It was completely dirty with a plate of food still sitting on the desk. The next room had hair and soap spots all around the sink and vanity. By the fourth room, we were done. Asked for our money back and went down the street to Holiday Inn Express.

This is probably the worst hotel I ever been. The management needs to check the property comprehensively for a minimum standard of hotels. First, the software of the checking system made a wrong explanation that my first night wasn’t paid. Then I gave my credit card to be charged. Within a few seconds, the front desk guy told me that it was paid full previously. The system just didn’t make it right since I showed up past midnight. Second, the hot breakfast options are on the next hotel across from our hotel. Turns out both are under the same group. Mind you, that the weather is below 10 F with lots of wind. Next, the room cards given are not working. So we had to go up and downstairs to check with the front desk. Next, there’s no hair dryers, so the front desk had to check each room to find if there’s a unused hair dryer. Lastly, the wifi is super super slow on the floor we’re on. Only on the first floor is working fine.

Staff was amazing !! Easy check, great room. Pleasant of parking

Bad Experience!! After checking in we were given a key to a room that someone was already in! Then we were given another room that smelled like someone just smoked 10 packs of cigarettes in! We decided to go some where else! We had much better luck at the Hilton Garden Inn down the road and it was cheaper!!!

Bathroom was dirty and swimming pool was out of service which the website did not say.

Arrived to property to hear my booked room is not available! I am 2 hours from home and no place to sleep! I will NEVER book with Travelocity again or FAIRFIELD

Very friendly staff. Breakfasr was just so-so. Would stay again.

The elevator had a terrible smell and it was supposed to be a smoke free facility, but you could smell **** in the hallways. Our room had a dirty sock and a toy which tells me it had not been vacuumed.