Comfort Inn & Suites Olathe - Kansas City

When we reserved rooms for 4 nights, nowhere did it say construction was happening on the building from 8am-5pm. If we had known that, we would have chosen a different hotel. The next day, we found out there would be no water from 11am-5pm. Why didn't they tell us when we checked in? We had to arrange our schedule around their water issue. On one of the nights, our toilet kept running, an effect of turning the water off. They worked to get us another room but it took an hour and it was already late. Breakfast was subpar, I get that it wouldn't be stellar but the scrambled eggs were too watery and there was no whole wheat bread or apples. On our first morning there, we needed tissues in our room. I asked at the front desk and the man there told me the didn't offer tissues anymore. After we switched rooms after the toilet issue, there were tissues in our new room. I don't appreciate being lied to because someone was too lazy to look for a box of tissues. The room they moved us to was odd. There were no sprinkler heads and the curtain wasn't attached right. The base of the toilet had urine on it. We've stayed in these properties before with no problems. After this experience where it seemed everything was bad, we won't ever stay there again. On a positive note, there was one man who did help. He was very apologetic and nice and I appreciate the effort he put in to make things right.

The room we stayed in had some type of gross black mold or something in the tub, the security lock on the door was loose, and we could see where the door had been previously forced open. The young lady at the front desk was very nice & gave us a new room immediately. In the second room, the tub wasn't very clean either but it was late & we were only staying one night so we didn't raise the issue again. Overall, we would not recommend this hotel, which is a shame because the room designs are really cute.

Key card didn’t work when to front desk didn’t work again. Staff not very hospitable. Not very clean. She could not add my Choice Privileges # because I booked through *******

Would not stay again. Very dirty, hard bed, room was not heating when checking in cold winter and had to leave for an hour and wait for it to get warmer to enter.

The room was clean. The breakfast was fine. The standard. The only issue I had was that my room keys stopped working twice during my 3 night stay. They switched out my keys quick and easy.

After check in you walk down the hallway and it smells like the floor has been on fire. Get into the room and it’s a million times worse smelling, thankfully we had some freeze in the truck. Shower doesn’t drain, you can hear pounding all night which sounds like shoes in a dryer and could be cleaner. Basically didn’t sleep…

This was a nice stay for me and my family from Dallas, TX. I was visiting my granddaughter and her family. The location and surroundings were excellent. I plan to stay here again on my next visit.

Clean, comfortable, nice decor, good breakfast. The only thing keeping it from five stars on the property condition was the bathtub & bathroom floor tile looked worn and needed to be resurfaced. But it was well decorated & clean & everything worked well.

The hotel was fine. Parts were a little run down and our bathroom had some cracks in thw shower and the toilet was really really low? The beds were super comfy. The staff that checked us in was very nice and got us into our room early. The people the next morning were hard to find, but I think he might have also been in charge of breakfast which was also just fine.