Pine Cliffs Residence, a Luxury Collection Resort, Algarve

Wir waren zum 2. mal in Pine Cliffs und haben die Anlage, den perfekten Zugang zum Meer mit dem Lift, den Service am Strand als perfekt empfunden. Hilfsbereite Mitarbeiter und Servicekräfte inclusive Shuttle - Service machen den Aufenthalt sehr angenehm. Die Sauberkeit ist besonders hervorzuheben. Die sehr gepflegte Anlage ist begeisternd. Unsere 3 Zimmerwohnung, bestehend aus 3 Schlafzimmern, 3 Bädern, voll ausgestatteter Küche, großem Wohn-Esszimmer und 3 großen, möblierten Balkonen war exklusiv ausgestattet. Von unseren Balkonen hatten wir einen super Blick auf den angrenzenden Golfplatz und konnten die Golfer beim Spiel :)sehr gut beobachten.

Hotel consistente e bom. Na frente da praia com uma enorme estrutura, talvez demasiado grande. É um 5 estrelas sem grande luxo, mas confortavel. O Staff este ano é despreparado, contratado à pressa. Não entendem de nada. As piscinas sao boas, o champanhe bar é o nosso favorito de há muitos anos. No geral a experiencia foi boa, como de costume.

很好，很不錯

An excellent two weeks with the family at Pine Cliffs. Stayed in a 2 bedroom garden suite which had two bathrooms, nice balcony and good kitchen facilities. Garden suites have a nice pool near by but are also close enough to main hotel areas. Preferred to go to the larger pool next to the O’Grill restaurant for easy lunch access! Resort has lovely restaurants, something for everyone, but only a short walk out of the resort takes you to another 10 or so restaurants - Indian, tapas, Italian, burgers etc if you fancy a change or want to save some money! Plus there is a supermarket right opposite the main entrance. The sandy Beach stretches for miles and you have free access to sun beds via a lift or stairs from the resort where you can also book kayaks, jet skis, etc. Mare beach restaurant a real treat for either lunch or dinner. We arrived at midday and room not ready until 16:00 which was a very slight inconvenience - but next time will be better organised so we can get some shorts etc from the luggage to get straight into holiday mode. Key for me: high standards of facilities, lovely service, number of pools/ restaurants, close access to beach, but also easy access to restaurants outside the resort. I also liked how big the resort was - took a few days to get our bearings and find the short cuts!

We stayed at the pine cliffs hotel for 3 nights with all 3 sharing a duplex suite with a resort view. Overall I cannot fault the resort, it has great facilities and the staff are very attentive and are ready to hell with anything you need. Breakfast was hosted in a buffet restaurant and the breakfast offerings were what I have come to expect from 4 or 5 star resorts. Great selection of food and very fast service. We played the pine cliffs golf course which we really enjoyed and used the spa for a relaxing afternoon after 18 holes. A great stay enjoyed by all and we will certainly be back again.

The service at the hotel is terrible. They seem not to care about guests, special needs particularly for guests with disabilities are promised to take care of. In reality they do not do it and willingly accept harm to their hotel guests. There are excellent Bonvoy propoerties at the Algarve that outperform this one on every dimension. Particularly as a family, if you love your kids go else where. There kids club is a money making scheme, nothing else.

I stayed in there best room supposedly "ocean suit" for 7 nights. DONT stay here!. Where to begin. Bad experience overall. Not worth the money. Stay at vila vita or Vilalara Thalassa Resort instead. Reception takes DAYS to do a request. Bad house keeping, water never given to me, always requested. No coffee capsules for the coffee machine. You have to call them and request it 3-4 hours to come. Everything is a big joke. Exept for some employees who are good

There are four different types of accommodations at the Pine Cliffs Resort and trying to discern which is which can be confusing. There's the Hotel, The Ocean Suites, the Vacation Club and the Residences. Most of the amenities are interchangeable, ie. you can go to any of the pools, the beach and restaurants. This review is specific to the Residences. First, it's really hard to see this as a "Luxury" property. It's nice, the staff at the restaurants are outstanding (at least at the O Grill), but it's just not luxury level, especially finding debris in our room, a screwdriver and dirty towel on top of the dryer, and ants. It's a great family resort and there were lots of families there, enjoying the multiple pools and restaurants and beach. It has a beautiful beach, nice and long and deep during low tide. But, it is a looong way to the beach from the Residences. After walking through the resort, you take a beach elevator down several feet. Then, you still have to walk a lengthy boardwalk and descending 120 risers to reach beach level. So, it's a hike, be aware. Finally, management really needs to do a better job of addressing problems. We paid for a "penthouse" level residence, which we received. However, on the fourth night of our seven night stay, I discovered swarming ants coming out from behind the drapes in our bedroom. Thousands of them, at about 9:45 PM!. After calling the front desk, housekeeping finally arrived after about 45 minutes, sprayed some smelly spray on the ants and began vacuuming them. Meanwhile, it was clear we wouldn't be able to stay in the room for the night, so I called for a new room and was told none were available. After insisting on a new room, and asking for a manager, I spent several minutes on hold. Housekeeping agreed we wouldn't be able to stay in the room and desk staff finally agreed to move us to a lower floor room. We packed our bags, gathered all our belongings and went to the new room, finally being able to get to bed about 3 hours after first noticing the ants. The next morning, management seemed to be less than concerned about our experience, explaining that sometimes ants get in the room....I asked for them to comp the room night that we had been disturbed and reduce our room rate since we were in a cheaper room and for them to provide us with dinner at their local steak house for our trouble. The manager smiled as if I was being unreasonable. They agreed to comp half the room night, reduced the remaining room nights to the rate of the actual room we were in and offered a free glass of house wine for each of us. Our experience, especially management's response is not in keeping with a true luxury property.