Disney's Wilderness Lodge

Amazing resort! LOVE the laid back vibe here. THIS resort is my favorite on property. Geyser Point is the outdoor resort restaurant located on the water. Food and scenery is wonderful. Whispering Canyon also a fun restaurant with great barbecue and brisket offerings. Eaten here many times and never disappointed! Rooms are very comfortable and love the Keurig provided for in room coffee! Additionally, at Christmas, this resort stands head and shoulders above the rest!

We’re currently staying at Disney’s Wilderness Lodge, and I just have to share our experience to warn other families about dangerous pocket doors in bathroom. Only an hour after check-in, my daughter — who turns 5 tomorrow — got hurt by the bathroom pocket door. She opened it, and it slammed shut so fast there was no resistance at all, no soft close mechanism, extremely heavy door! The hardware (lock and handle) jammed her little fingers badly. If she hadn’t pulled away quickly, she could have lost them. There was a lot of blood and tears… I immediately called the front desk. A manager, showed up and offered to have maintenance check the door and to call 911 if needed. Since her fingers didn’t seem broken and she was already shaken up, I declined the ambulance. Manager handed me a card to file a claim — but of course, claims are closed over the weekend, so I can’t even start the process until Monday. Maintenance found nothing wrong with the door just agreed that’s poor design Other than sending up a few band-aids, Disney didn’t follow up, didn’t check on us. I had to call to see the maintenance response. Our evening plans were ruined. Later, when I tried to shower my daughter, two heavy bottles (shampoo and conditioner) fell off the wall and onto her feet, causing even more pain and tears. Maintenance came but said they couldn’t fix it without a special tool that only housekeeping had. We waited even longer for very unfriendly housekeeper to show up and finally secure it properly. This is supposed to be a deluxe property — and so far, all we’ve gotten is frustration and injury, with no real effort to make things right. I feel terrible for my child and terrible knowing that Disney likely won’t fix these door issues. I’ve since found many stories of kids getting their fingers hurt by these same doors mechanism. Clearly, nothing has changed. If you’re traveling with little ones, please be careful

Resort is great. Even with the remodeling there was no impact to guests. We enjoyed the grand lobby, all the restaurants and mercantile. Stayed for a week and it was flawless. All staff we encountered was friendly and courteous and very eager to make sure we were hav g fun and doing well. Would highly recommend

We recently stayed at WL for a couples trip. First time staying at this resort. I can’t say enough wonderful things about it. From the moment you enter the lobby you feel like you’re in a national park lodge. Every detail is perfect. The warm inviting lobby offers seating throughout including in from of the fire. We also found several small areas throughout to sit quietly and enjoy yet another fire. The resort gift shop offers many gift items as well as snacks and toiletries. There’s two sit down restaurants and a quick service which was wonderful. I wish all the resorts had a QS like this one. Plenty of seating as well. We stayed in a resort view king room. The room was very nice and looked like it was recently renovated. We had a nice view of the trees which we didn’t mind. To our surprise at night we could see the fireworks!!!! Our room also overlooked the lobby which was also a nice surprise and made it very convenient as we were near the stairs and elevators. The grounds were very beautiful and we enjoyed exploring. At night you could watch the water parade which passed around 9:30ish. There’s another small restaurant near the water. I believe it’s considered the pool bar. We didn’t use the pool but it looked very nice. I can’t say enough about this place. We will definitely be back. The Polynesian used to be my favorite resorts but this one takes first place for me now.

Wrong room type, noisy, overcrowded hotel, terrible coffee at all the restaurants, television in our room didn’t work..(didn’t even turn on). Very disappointing experience.

Our recent stay at Disney’s Wilderness Lodge was heartbreaking. For families like ours who save for years to create a once-in-a-lifetime Disney trip, please read this before you book. We paid over $8,000 USD just for the room, plus thousands more for tickets, dining, and Lightning Lanes. We expected the Deluxe Resort experience Disney advertises — peace, comfort, and service worth the price. What we got was chaos, broken promises, and sleepless nights. They say “Welcome Home” when you arrive, but when things go wrong, you quickly learn you’re just a number. At check-in, we were given the wrong villa, told it was a “new design,” and only later admitted to be an error. We had to unpack, repack, and move everything after already settling in ..,wasting our first day and creating unnecessary stress. When we tried to explain that this wasn’t acceptable, we were met with pushback and defensiveness, as if we were the problem for expecting the room we actually booked. It was an argument we never should’ve had to have at a Deluxe Resort. Our Storybook Dining reservation ran over an hour late with two small kids, the fireworks dessert party was overcrowded, and basic dining options shut down early each night. The main pool slide — the biggest draw for families — was closed all week for sanding and painting, despite Disney’s website promising “all amenities will remain available.” Dust and paint fumes filled the pool area. Then came the worst part: overnight construction noise between 12:30 a.m. and 2 a.m. for multiple nights. Concrete saws, trucks, grinding metal — right outside guest rooms. Security confirmed other guests complained, but it still continued. Managers apologized, even offered a three-night stay for the disruption, but the work resumed again. This isn’t just inconvenient... it’s unbelievable at a Deluxe Resort. Lightning Lanes failed, rides broke down, shows were canceled. We sent Disney videos, photos, receipts, and detailed notes. The issue was escalated to their Executive Correspondence Team, who refused to communicate in writing. When they finally called, they said there was “nothing more they could do.” That was the moment the magic disappeared. This isn’t just our story.. it’s for every family who spends years saving to give their kids a dream trip, only to be met with corporate indifference. What Disney promises: Deluxe comfort, care, and magic. What we got: mistakes, noise, exhaustion, and disappointment. Disney, please remember: for you it’s one of thousands of reservations — for families like ours, it was our once-in-a-lifetime vacation.