Hilton Garden Inn Oxford/Anniston

I’ve stayed at this hotel multiple times in the past few years and I’ve always been satisfied. This stay, however, fell short of my expectations. The desk staff was very friendly and efficient and check-in as well as check out was a breeze. The room (338) was disappointing; the bathroom had a very strong cigarette smoke smell. It dissipated a bit with the fan turned on, but the space still smelled “off”. The bathroom was not sparkling clean as I’m used to having at this hotel: there was hair in the shower stall and the sink & countertop were streaked with what I hoped was residue from cleaning products. The room and bed seemed clean; the bed was comfortable & the pillows were great. The Keurig coffee machine would not stay latched; I had to physically hold it closed in order to brew a cup of coffee. Also, the housekeeper left only one cup, so my husband didn’t have a cup for coffee. We arrived late in the evening, so I did not contact the front desk and request a new room; we were o my there for the one night and we were tired, so we just wanted to sleep. In the past, we’ve been very happy with this hotel (great bar, although we did not use it this time), but this visit was disappointing.

The indoor pool was shut down for renovation which NOTHING reflected online and the “free continental breakfast” wasn’t free most dishes were 9.99 and up after paying for 150.00 A NIGHT to stay here. Staff was friendly but corporate should be ashamed of getting these folks jumped on because they don’t update things on the websites

It was clean and spacious . There were a few sticky spots on carpet and a spider in my bed also the pool was closed which the website does not state. This could have easily gotten 5 stars if i didn't have any of these issues

Angelina was a smiling, welcome face upon my arrival. She set the tone for a pleasant experience at your hotel.

Room was very dirty. Closet shelves (which are open) so dusty I didn’t hang clothes. Bathroom dirty. Mold was everywhere in the shower. I did not report this to staff there, as the manager needs to know and start inspecting the rooms.

Pool was closed and for the price breakfast could have been included.

The shower floor was dirty, the room was small for the price and Hilton brand, there were no extra blankets. It just didn't meet my expectations for the price nor what I'm used to for Hilton properties.

They did not have a room available until past 11:00pm. The front desk attendant attempted to the the room they did manage to find us due to housekeeper being gone for the night. We did not have a working shower. We were told our stay would be fully comped due to these unacceptable conditions. However, we have yet to receive a payment reimbursement.

Experience was great. Easy to check in and check out!!!