Shores of Panama Resort

The wall in the master bedroom was pouring water down it and had black mold on the baseboard. It wasn't even raining outside. The indoor pool/hot tub was disgusting. The outdoor pool was freezing and nobody was able to swim in it. There were stains (from what we don't know) on the furniture. The dishwasher left the dishes dirty, leaving behind a black substance on the dishes (we hand washed everything). The front door of the unit was broken. The bar/restaurant wasn't open, even though it was advertised. The best thing about the property was the parking, as it was close to our 10th floor unit. Overall it was terrible. We left a day early. We would never go back.

Staying at this property was a great experience for me and my family! It was very family friendly. Great food and drinks and environment. Unfortunately we had to leave early because i got sick so we didnt stay the whole time we paid for but will definitely come back again and get to stay the whole time!

Overall we enjoyed our stay. Loves the washer and dryer in the room. However, the unit was not up to par. Dishwasher was old and not mounted into cabinet - tilted forward when opened and slides drawn out. Only one burner on stove worked - the others were dirty and smoked when turned on because of old food residue. There was no exhaust fan on stove. Only 1 fork - need more utensils. Towels and sheets thin and cheap. Pull out couch mattress flat and lumpy - could not sleep on it - very uncomfortable. Fridge made strange noises. Tv volume would not go up - we could hardly hear the tv. No dustpan, only broom. Our parking spot was on level 11, so it took 5.5 minutes upon entering the parking garage to reach our spot.

The whole property was filthy. The condo was very dirty too. There was urine on one of the toilets. The floors hadn’t been mopped and barely swept. The TV’s were not operable because remote were broken (tried new batteries). The TV in the living room had a black shadow on the picture. Not enough silverware. Balcony was filthy!!! The instructions to get to your condo wasn’t communicated. You get the condo number the parking but not the floor your condo is on. We needed a push wheelchair and security called a company they found on google, not a vetted company by Shore of Panama. I spoke with the company and gave them information. They said a chair was being a rush delivery. Over an hour later no chair. I called the company and they had no clue what I was talking about. I think your security team and management did an EPIC FAIL! You had sand wheelchairs, which is great, but why do you not have your own push wheelchair? Security said you use to. If this is true, shame on you! Disabled guests spend money just like regular folk! The only positive thing that happened was having to extend due to my husband becoming ill, which is why I needed a chair. The girl that took care of this was very pleasant and knowledgeable. Give her a raise and get her to train your other subpar staff. This was a horrible experience. We will not be back! We will also leave other online reviews. I wonder if ADA laws are being broken????? Hummmm?

Resort was wonderful, clean & friendly. Great location for food & beach. Just need more elevators in different locations on property

Condo was dated and not little to nothing provided. All the TV remotes were missing a back or batteries. Lamps missing light bulbs.

Did not have wash rags in the room and the room was dirty. Two elevators were broke down and it took 45 minutes to get on an elevator every time you needed one.

I rented this for my daughter who is in her 50's. It was dirty. She had to walk to Walmart and purchase cleaning supplies. She then found out that there was no room service and could not get towels. 2 of the elevators were overloaded with people and dropped a couple of floors and could not get out for several hours. Had I known all of this and more, I would have not booked.

This resort has gone downhill. It must be under new management. No air conditioning and a 30-45 minute wait for the elevators.