Occidental Papagayo - Adults Only All Inclusive

Do not go anywhere near this place. !!!! Think Motel 6 without the 6!!! Everything is just terrible. The room was a dump. The service is nowhere around. The food was not edible. I checked out 2 days early on a 3 day stay just to avoid the reminders here. Absolutely horrible

The resort was in a beautiful area. Had a lovely vacation and would defiantly stay again The food was great and plentiful in the buffet. Only small complaint was the snack bar (breakfast and lunch) were okay at best, many times there was a lot of empty dishes and were not filled while we were there eating. Our room was cleaned well but many times didn't have towels after the room was made up and had to call for them.

Not a place for anyone with walking issues. Staff were generally disinterested or non-caring. Service was sketchy. Food and drink mediocre. For the age of the clientele, the walkability was a big issue. To get to the pool is over 50 steps down. The shuttle service during check out time is not to be relied on and even if you get down to the pool, getting a ride back is limited. Overall needs a work-up by the GM and owners for bring this back to where it could be. Customer service needs to be addressed. A nice welcome goes a long way

The housekeeping and restaurant staff were awesome. Front desk could use some training in hospitality and not make guests feel like they are bothering them when asking for help or asking questions. We loved the rest of the staff. We Did not like the reservations for restaurants process. Having to stand in line every morning at 8am to make dinner reservations that same night is unacceptable. We should be able to make reservations when we check in and not have to rush to front desk every morning to make dinner reservations when this is supposed to be an “all inclusive” resort.

Celebrated our 20 yr wedding anniversary. The hotel staff is amazing! Enrique made sure we felt special and Javier the driver was always ready to shuttle us around. The beach was beautiful. Great value resort. The nightly music and disco area make for fun and romantic evenings.

This hotel had absolutely terrible customer service. The grounds are nice and the beach was great, however, I became afraid to ask the staff anything because of the attitude and facial expressions I received almost every time I did. Also, the shuttles to take you up steep hills were hard to track down, or they drove past you as if they didn’t see you, which is strange because the roads are very narrow so you literally have to jump out of the way. Checking in was also a nigh**are. They acted confused at the gate and couldn’t find my name. After they finally did, there was no instructions on where to park my rental car. When I asked, they said anywhere. So I winded up going down the wrong roads, sooo frustrating. They then put a lose bracelet on me, which came right off in the ocean. The cost to replace it was one nights stay at the hotel..unbelievable. This was of course my experience, someone else may have a better one.

The a la carte restaurants were good. Too much walking, stairs and hill climbing for me, more than just your average for people in decent shape. Poor selection at the bars and never seen a slice bacon in 11 days.

Great stay! It was welcoming and comfortable! Exactly what I needed for a relaxing vacation! The *only* downside is that it's a lot of stairs and hills, so if you have mobility issues that can be difficult. But they also have shuttles that can take you around if you need it.

Staff were exceptional. Especially JJ at the tour desk. He went above and beyond every day even when it wasn't his area. The only complaint I have anout this property is the amount of walking. However, they do provide shuttle service between rooms and lobby, pools, beach etc