TownePlace Suites Pensacola

The suite smelled of ****. I had to shut the bedroom door and have the a/c fan on continuously. There are NO usb plugs. I had to go off property and buy one. Silverware was dirty. There was no answer when I called the front desk several times regarding the usb situation. There was a dirty wash cloth hanging on the shower rod.

The staff was AMAZING! Super friendly and willing to help. Slight hiccup at check in. Given a key to room that didnt work, went back to desk, was told that was the wrong room they wrote down. Gave me new room number, key didnt work. Went back down to desk and they came up personally, second room wasnt cleaned yet...had to put us in third room. Unfortunately, wife found quick moving roaches in room next day, and we were moved then to a fourth room that was clean, but the window was broke...wouldnt stay open. Staff was so friendly and accomadating and helpful. Unfortunately, probably wont stay there again with the other issues. Mainly the bugs.

I've stayed here a few times. I feel comfortable in secure. It's clean and a nice environment

My top 3 complaints are the horrendous smell (dank), very outdated, and stains in several areas. Eventhough the room was tidy I found stains from food splatters, filth on light switches and baseboards, and scuff marks on doors and walls. The furniture/some of the appliances definitely need replacing. After finding a stain on a wash towel I decided to leave and shower at home. The staff was nice however.

Ideally located for easy access to beaches, highways, dining, shopping etc. The full kitchenette made it easy for coffee, teas meals and the friendly staff for making the stay very comfortable. The complimentary breakfasts and all day coffee made life a breeze. Thanks for everything, manager Kathy ensured that we were quite comfortable with everything. The exercise room was just what we needed also. Big Thank You again to management and teams.

Great staff and service. Very convenient to shopping and dining. Very clean.

Never will I stay here again. The Marriott should be ashamed of this dated dwelling, how deceitful!! My reservations were in correct making me ( the customer) inconvenienced. The entire hotel is dated, my room was not up to par in cleanliness and breafast was not worthy to even attend.I am just completely disappointed.

Everyone was friendly and helpful ,The room was clean bed was comfy, great breakfast options all around great stay would definitely stay here again

Overall I would go back. The only problem we had was the ac would not go down so most of the time we were hot People were very friendly and rooms were clean.