La Quinta Inn & Suites by Wyndham Phoenix I-10 West

總體來説比較滿意

Hotel seemed clean & rooms comfortable plus pretty spacious. Now the property around area had tons of homeless all around. It felt super unsafe. I wouldn’t be caught outside after 8pm.

Great staff, very helpful. Breakfast was nice. Only drawback were the homeless camping across the street.

We arrived at location and there was no parking spots. We went in and the front desk guy said there was a problem with the door that if the key did not open he would open it. When he came to open it the room had not been cleaned from the prior people that had stayed. The beds were unmade and there was garbage. We told the front desk and due to the hotel being booked he said he could not do anything. Gave me a phone number to corporate and they said they could not do anything. We were stranded in Pheonix at 1:00 am. I then told the front desk that I needed him to return my money of $635 that he had charged. He said he had not charged it and it would not be charged. It was charged and 6 days later has not been returned to my account. I have sent in copies of my bank statement for proof and nothing!

You have a wonderful staff...very accommodating to my needs. Breakfast was good. But....the apartment building next door had music blaring until midnight....not your fault.

Room was at best moderately clean. There were drippings of somecsubstance geled up on bedside table.The door key cards in common areas rarely work. Staff polite enough but are not geared toward service. Generally the facility is barely kept up to minimum standard and is not very clean.

Quick and easy check-in. Spacious rooms. Back door does not work with room key for easy entry from parking.

It was late night with my babies and they didn’t have system to checking in even when I had a paid reservation. I needed to go and pick another hotel in the area. The experience was very bad for my family

First room assigned (301) was not ready, it had someone else's belongings (piece of luggage and other personal effects), had to go back to reception, was offered second room (327), which door would not open as the lock was not functioning properly, after a couple of attempts to open door by hotel staff, we were offered a third room, downgraded from type of room booked. The whole process took 45 minutes and was frustratig to say the least.