St Mellion Estate

There was one great receptionist during our stay (evening lady). However some of the others ranged from nonchalant to rude. Surprisingly hotel receptionists "dont book guest taxis", were rude to my friends at check-in and not very helpful on various other matters. The luggage room smelt. Saturday breakfast service was lacking: cutlery, food, service. Yes we did get there 15min before end of service, as did a lot of other guests, but theyd run out of food a long time before this and werent proactive in helping all the guests get a decent breakfast during service time. Hotel room showers didnt maintain temperature and occasionally and randonly scolded you. We booked into the Sunday carvery and again, service was lacking. Lack of staff mostly; we had to wait over 30mins before we could get the carvery food even though we had booked, as the chef wasnt available. Seemed guests were an inconvenience. However, swimming pool/spa was very nixe and great showers. Carvery food was lovely once we got it. Beds were comfortable, although room would have benefitted from a fridge.

The room looked nice but had issues. One size fits all solid pillows which were too low for 1 and too high with 2. The shower never got hot and after maintenance came, we were told that it is health and safety (although the spa showers were a good temperature). All the floorboards were squeeky. One side light wouldn't point downwards (later fixed by maintenance) and the other turned off and on randomly.

Our stay was okay, the cottage was nice good location, however I felt the service was really really poor. The receptionist was very rude and mentioned both cars couldn’t fit on the drive when there was plenty of space for up to 3 cars, also there was no other lodges booked around us which could have accommodated if needed. Even though we were there for 3 nights we didn’t get fresh towels daily only had 2 supplied for a 4 person cottage and no fresh sheets each day if you were in the hotel? Which seemed very odd!. When asking for additional things that should have been in the cottage they said they were short staff and I would have to get it myself … being a frequent visitor to Mellion I’m not sure I would stay again.

Really nice hotel. Friendly staff and decorated for xmas beautifully. Bit of a trek tinthe room and the lift wasnt working but really enjoyed the pool, sauna and the view was amazing. Would stay here again without hesitation.

I was given a key initially that didn’t work. The room was a little “tired”. However the breakfast was excellent as was the setting.

Fantastic stay. The room was clean, the food and bar atmosphere were very good. Everything on site would fall under high-level, would recommend anyone to stay.

Really bad stay . Food was lovely in the restursnt and facilities are good however the rooms need updating floors squeak The doors bang and my last stay my neighbours played music to 3am and when on business trip being up at 6am for work this was not good

Booked a few days away some time ago, with the intention to perhaps play the two courses. Arrived to find the greens hollow tined and sanded. This was mentioned on the website, but considering the condition, no discount was on offer. I am not paying £100 per round to play on sanded greens full of spike holes. Breakfast was OK, but nothing special. Bar prices about what you would expect from such an establishment. Not cheap. Overall it was OK, but not going back in a hurry.

Needed early check in but front desk was not accommodating at all. Worked all night long and ended up having to sleep in car until 3pm. They didn't try very hard to help me....an all around poor customer experience.