SpringHill Suites Pittsburgh North Shore

The staff were all very friendly and knowledgeable. The continental breakfast was decent, but not great. The location is fantastic if you're in town for a ballgame. However, my room was at the very north end of the hotel near the highway and the road noises at night was pretty bad/loud due to the elevated roadway. The reason for my terrible rating on cleanliness is that when I turned down my sheets, I had black flecks of something all in my sheets, as well as a long dark hair under the top sheet I could see. Additionally, I had some sort of dead bug on my side table. It looked like potentially a bed bug, so I didn't get much sleep the only night I was there. I'd recommend this hotel to stay at with a few caveats of asking for a room on the south end of the hotel as well as checking your sheets as soon as you get into your room.

Stayed here for the night for the Drake concert. Hotel was very clean and close to PPG Paints Arena. We had dinner at the restaurant in the hotel and the food was good and reasonably priced. The breakfast offered was the standard hotel breakfast...cereal, yogurt, eggs, bagels etc and was well stocked when we went down at 9:30am. Staff was pleasant with the exception of one lady who was restocking breakfast but other than that I would stay again if ever going to another concert. Parking was $27 for the night which I didn't see mentioned in my reservation.

Overall, a very good deal, right on the north shore, close to the 3 museums we wanted to see. The evening front desk person on the 18th was knowledgeable, friendly, helpful. The in-room phones were not operational, so we called the front desk with our cell phones. Morning breakfast was excellent. Beds were comfortable...

Not so friendly at check-in. Room had 2 towels for a family suite. Bodywash and conditioner in shower were empty. Wrong bedding for fold out couch. Sink faucet handle fell off. Pool was grubby and very small. Elevated roadway was right outside the window and loud. Breakfast food was meh, but the breakfast attendant guy was working hard.

Very limited parking for how large of a hotel it is. Shower was not very warm, vent in shower was filthy. Carpet was wet in front of fridge, multiple water damage on ceiling. Bed was comfortable though, & wasn’t noisy.

This hotel is very clean. Everything seemed newer and updated. The bed was comfortable shower had nice water pressure. The breakfast attendant was so kind and friendly to everyone. Overall a wonderful experience. Also convenient parking. And convenient location to other activities in the area.

Initially I made reservations for three rooms which were to be near each other. When we arrive 2 rooms were on one floor and the other on another. The staff attempted to accommodate me and my family member. When we arrived to the room it was cold. When we changed the temp in the room we notice the system took a bit of time to warm the room. When I check the air for warmth I noticed the vent on the right side was severely clogged with dust. When we went out that evening we advised the staff of that issue and a light being out at the other end of the hal where the rest of my family was. No rep came to replace the light or a maintenance representative come for the heating/air conditioning system to clean it. The Rate of service is base on those concerns not being addressed. The air quality in the room was affected by the dirty vent. I ended up sick for 2weeks with a respiratory issue when I returned home.

DO NOT STAY HERE!!!! I booked an executive suite and I had to be downgraded due to BED BUGS!!!! They refused to give me any refund for the difference since I was downgraded to a cheaper room!!! As well pool was broken and they said we had to go to another hotel if we wished to swim. I wish I could show the pictures of the bed bugs too but they don’t allow pictures.

Parking was relatively expensive, rates should really be mentioned at the time of booking. $27USD per night is definitely on the higher end of the spectrum. Also, not sure about other rooms, but our washroom/bathroom did feel dated in contrast to the rest of the room. Other than that, everything was pretty good!