Anthony
12 марта 2024 г.
I was astounded at the friendliness of the staff member who greeted us at check in. She should be a trainer of top-notch customer service habits. Friendly greeting, a pleasant smile, apologized for a brief distraction, kept eye contact, acknowledged I used a 3rd party service to book the room and still treated me nice (I've seen some hotels almost treat me as a second-class client in that situation), she asked if I was a Marriott Bonvoy customer so she could give me credit for the stay. Plus the staff member in the breakfast buffet made sure food items were fresh and spoke very friendly to people as well. It was a good experience.
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