We was MiS sold this holiday, booked for 10 nights all inclusive and our main request was having a pool bar, don’t let the photos of the pool bar draw you in as this pool at the bar is not in use and not even owned by the hotel! Both pools for the hotel have no bar and there is only one bar open at the hotel which is a long walk to get to from the two pools, the hotel website states is has many bars but only one is in use? Both pools are very small. It’s not right to sell expensive holidays and not sell the truth. When we arrived the room wasn’t ready, they missed our daughter in the booking so we had to make her bed up. There was cockroaches in our room on the first night, then the 3rd night we had more arriving, the hotel gave super strength cockroach killer to spray around the room to keep them out, the spray was so strong we couldn’t breath. The food was absolutely amazing, we couldn’t fault the food at all, every night there was something different, they even had steak and cooked fresh for you, if it wasn’t for the food being as good as it was we would have left the hotel to go to another one but food was very good thank you. Staff were lovely and the manager Sam was very friendly and made us laugh. The entertainment was very poor
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