Sunset Resort

Неприветливый, грубый персонал! Холодная еда, путаница все включено раз. Ограниченные бары по системе «все включено», чрезвычайно ограниченные напитки. Ужасный кофе, в закатном кафе даже кофе нет. Рандаун напоминает трущобы. Полы вокруг бассейна скользкие. Не могу записаться в рестораны Al a Carte, так как все они забронированы… предположительно, потому что рестораны со шведским столом очень плохие. Вокруг отеля ничего, скорее трущобы, чем курорт.

Персонал был грубым, ночные сотрудники стойки регистрации дважды были пьяны, еда была шокирующей, я бы даже не назвал это едой, всегда было холодно. Было разрешено использовать только 1 бар в подвале, остальные бары были для платных гостей (у нас было все включено, мы платили гостям, мы думали), все включено, единственная еда, которую вы могли получить между приемами пищи, - это тарелка печенья на баре. Никогда, никогда, никогда. Когда она пожаловалась представителю, она ответила: «Что вы хотите, чтобы я с этим сделала?» Мы каждый день тратили деньги на автобус, чтобы уехать оттуда на еду и чем-нибудь заняться.

So we came for a week to the sunset resort. First thought was omg what a beautiful building the rooms where spacious and clean . The bathroom had plenty of towels and also shower wash was provided which was a nice touch. Also we had a bottle of water and coffee provided .We liked the keyless entry to rooms so you entered the room with a wrist band which was a nice touch again . My son had a little accident and I went straight down to reception and the maids come back so quickly and resolved the problem. We found the little shop over priced I got charged for 2 bottles of water goggles and a little toy 48lev. The swimming pools where a nice size and plenty of sunbeds to choose from. Also the 2 pool bars had plenty of drink. My daughter now has to to to AA meeting for the amount of free ice creams she had 🤣 By the Wednesday we noticed one pool being shut which we was a little unhappy about but then it didn't put a damper to the holiday as there was another pool to go to. The food was okay we didn't go hungry just some ideas of food was a tad strange but we didn't come to bulgaria to have English food . Another nice little touch was the pool towels you was given a card at check in and then go collect your towels and then change them every day . We also got to see two weddings whilst we was there for holiday which again was lovely to see . Entertainment well.......... was very boring quiz twice dancing under stars twice and then bingo . My daughter enjoyed the kids dancing but was only for 30 minutes. We had a sea view room so if you can afford it go for it because the view is amazing. Thank you sunset resort

The hotel is ok a bit basic but staff try hard. However the food is terrible and the cleanliness is not up to scratch. Also everything shuts at 10pm so it’s hard to have an evening..this is a not a good hotel for older children. Pool area is nice and access to the beach is great. Entertainment is a bit dated but they try and offer options during the day. The waterpark is fun to use and easy to get to. I would just advise to think about food options and maybe not to take older children as it is very restricted.

We arrived on Monday 29th for a week we are still here, booked on a B&B basis as our grandson is such a picky eater. First night we paid 125 lev for the 3 of us for dinner, which all we had was pizza and chips! Me and my grandson have not been for a breakfast yet, my partner goes though, we are at the snackbar which only consists of pizza, fries, pork burger, my grandson was really hungry , so got a pork burger and I was charged 8 lev, I'm furious as we are not eating any breakfast, oh and if he wanted fries it was extra, I've actually seen people throw more away, I would have thought they would have let a 13 Yr old boy have a burger!! Other than that, hotel is huge like 6 altogether, room is very basic but cleaned every day ( in a fashion)! We found a lovely little bar/restaurant turn left past the supermarket left again, we will be eating there during the rest of our stay, really reasonably priced and food is very good, not much else around unless you like walking Sunny beach has gone right downhill since the last time we were here, it's such a dirty place now, but bus stop is outside the hotel it's 4 lev each and it's OK to go and do some shopping! Still quite cheap on that aspect I don't think I'll come back to this hotel, it is nice but too out the way with a fussy 13 year old

We travelled as a family of 5, myself, husband and 3 teenagers ranging 14-17. We did have a good time, spent quality time with our kids but it could have been so much better. The good - Fantastic facilities, the 3 bed apartment was huge, clean and had everything we needed. Maid service excellent. - Pools large, clean (most of the time), great bar service by the pool, sunbeds available no matter what time you arrived, water polo twice a day and other games hosted by the entertainments team. - Waterpark, amazing, not too busy, clean, lots of variety, a truly fabulous attraction. - Restaurants ok most of the time but after 4 days you will want something different. - Pomorie is a hidden gem if you walk far enough to reach the end and don’t give up half way and end up in the quiet area before it. It has great restaurants, bars, shops and other attractions. - The staff work really hard and are very helpful and friendly. The bad - As other reviewers have said, there is literally nothing to do after 10pm. The lighting dims, there is no music anywhere and everything stops. We arrived on our first night at 10:30 and went to have a drink, there was no one about, I asked the staff where the people were and they said, in bed! - We had 3 teenagers with us but they were bored in the evenings, they are used to meeting lots of others at a resort like this but there is nothing for them unless you want to pay for bowling. They tried the pool tables but they were impossible to get on as they were hired out by the hour and once booked that was that. - The pool sides or beds are not cleaned at night, they put everything back together but don’t clean up spillages and the beds are dirty. The first thing I did was get pool water to get rid of the stickiness on the floors when settling down in the morning. - Beach bar not all inclusive, this actually looks like the most fun bar with some music and atmosphere but no one went as once you have paid for all inclusive you don’t want to pay again. - Only 2 a la carte restaurants open, the popular Italian that people love was closed & the nightclub was also shut. The ugly - We all had a sickness bug which may or may not have been food poisoning, this kind of ruined the first 5 days as we went down one at a time. Day 1 my daughter, day 2 me and I couldn’t leave the room for 36 hours, day 3 my son, and then the other 2 in our party days 4&5. I spoke to other families who had also been very sick during the same time. Reception said it was a normal sickness bug that does the rounds in Bulgaria every summer, I have been to Bulgaria in the summer before and not had this. They shut the restaurant for re-organisation one day soon after we all reported our sickness! All in all, we made the most of it, met some lovely people, enjoyed pool time, the waterpark and played a lot of cards past 10pm. I would urge management to do the following; - Open up all facilities and allow all inclusive for those who paid all inclusive.