Holiday Inn Express & Suites North Fremont

Room was not very clean. Stains on bed and chairs. Lobby was run down.

I get that it’s being remodeled. The bathrooms really need it, and the carpet needs to be removed. Maybe when those are done, it will be better. The maid came really early, or not at all. Most folks on vacation to see family don’t even leave the room until noon/1. So a late maid service option would be nice. Given our schedule, we never had maid service. Had to get our own towels/tissues/etc.

The hotel was very nice and the staff were great. My room was very dirty. Sheets were dirty and had blood on them. The bathroom was dirty. Dust under the sink and holder for toilet paper was horrible. Not happy with ******* either. I put in the date I needed and your system change the date. Cost me extra to fix your error. Same hotel and date happened to another person. His reservation was changed like mine was. He booked a day later than me.

The hotel was nice. But there's a lot of remodeling going on. I wish they would have disclosed this information, prior to booking the room. I would still give this a 4.0, because other than the remodeling, the hotel stay was very pleasant.

Unit was clean altho overheard another customer saying that his suite was not cleaned prior to his check-in.. Bed not made, towels on floor. We needed more than one towel each, requested more and never received. Then prior to 9 am the construction started on the 3rd floor. Not minimal noise but room vibrating so that I couldn't concentrate on my work noise. For almost $200 a night, one would expect a little more. Maybe don't rent the rooms directly underneath the renovation? Obviously others had complained because the manager said he didn't want to hear it and didn't want to argue about it. Concerning the towels requested all we got was that this wasn't night shift so they weren't responsible. All in all, disappointed in the staff and their responses. Usually stay at this brand hotel without complaints, now reconsidering.

The hotel did not have orange juice for breakfast, they didn't clean the room every day, the door of my room did not lock properly, they didn't have coffee ready in the afternoon, and the hotel manager did not address the guests' issues.

The shower had mold & mildew in it and smelled, a broken lamp, the gym & equipment looked as though it had never been touched with nearly any towels left but a huge pile of dirty ones, the pool had a layer of film on it. For what we paid… it was a shame.

Our room had mold on the bathroom ceiling and around the tub. Carpet was filthy also. Place is a dump.

Everything was as expected. Nothing was bad or excessively good.