C4701XFgiuseppeb
30 марта 2025 г.
I had a very disappointing experience with this hotel that I feel compelled to share. Due to an unexpected and serious emergency, I was unable to use my reservation. I immediately contacted the hotel, explained the situation, and requested a partial refund or a change of dates, hoping they would understand and show some empathy. Unfortunately, despite the gravity of the situation, my request was flatly denied. The lack of flexibility and compassion shown by Lukas Krajicek, the General Manager, was extremely frustrating, especially considering the unforeseen nature of the emergency. While I understand there are policies in place, it’s disheartening when a business doesn’t consider the human element or show any leniency in extraordinary circumstances. I was hoping for a more understanding approach, especially given that I had to cancel under such serious conditions. This experience has left me with a negative impression of the hotel, and I would advise potential guests to be cautious and consider the policies of this hotel carefully before booking.
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