Blue Sea Costa Jardin & Spa

I am extremely upset with this hotel. We booked this hotel based off the amenities available. However, the amenities are rarely open. The pool is only open from 10:00-17:00 which leaves no time to go enjoy excursions and still enjoy the amenities. The mini golf is €10 and is only open for 4.5 hours a day (10:30-13:00 and 15:00-17:00). We were hoping to go enjoy the beaches/hiking/etc during the day and come back and relax around the hotel and enjoy swimming and playing mini golf. But we are not going to be able to enjoy that at all. I would not recommend. I would recommend booking somewhere else where the amenities are more available. I'd also like to add that when we arrived they said their parking lot was full. So we had to park a bit aways and walk to the hotel. This was extremely inconvenient for us as the parking nearby is extremely limited. Also, the food was not good at all. The only good option was the gravy covered turkey. The bread was hard and stale, the fries had been sitting a while, the pizza was way too salty and cold, matter of fact almost all of the hot options were cold so I'm not sure they are on heating trays. We expected more quality and options since we paid €25 per person (€75 total) for just the one dinner. The breakfast was not great either unfortunately. The shower was also covered in limescale with black mold spots along the bottom lining where the door slides. There's also a ton of scuffs and marks all of the walls in the room. I've included some pictures of both below. Additionally, the bedding was dirty we found out after lifting up the pillows. We asked the front desk to have the bedding replaced. Which they did come to replace that night but told us we couldn't have it replaced anymore after that because they didn't have anymore sheets that would fit the bed. The new sheets also had something red crusted on it and when we took the sheets off ourselves we found a ton of stains on the mattress protector. The front desk do not care about any issues and will argue with you and say that they don't need to have the amenities open in the evening just like how the restaurant doesn't need to be open 24/7. When I tried rebutting with people eat at certain times but people do amenities at random times he said it doesn't matter. Ultimately, we were never able to use the amenities even when we made it back to the hotel by 6pm because everything is closed by that time.

NO VOLVERÉ ni a este hotel ni a la cadena BLUESEA. Compre un todo incluido y no te especifican en ningún término y condición de su página lo que excluye , que es básicamente todo.Los cafés te los pone de máquina automática ya que los de cafetera de bar tradicional te dicen que son de pago y tampoco puedes tomarte un carajito de Bayles porque también es de pago y no tienen otra alternativa de licor de crema o equivalente. Toda la bebida de marcas blancas maíisimas por no hablar de los cócteles que son todos de caja. (Destacar que los camareros tienen el cielo ganado con lo que tienen que aguantar de las quejas de los clientes) La comida del buffet penosa en variedad y calidad como la limpieza de los vasos , que tenía que pasarles una servilleta porque daban asco. Estuvimos 10 días y la única fruta que había eran plátanos manzanas y naranjas. También decir que el snack bar te ponen hamburquesas y perritos calientes sin ningún control de las guarderías que llega hacer la gente. Muy pocas hamacas para la gente que había, ya que estuvimos varios días sin poder coger alguna. Sinceramente una cálida malísima para un hotel de 4 estrellas. NO LO RECOMIENDO. He estado en otros TODO INCLUIDO y no se parece nada a esto. Adjunto fotos la la maravillosa comida del buffet y el snack bar

1. Low number of parking spaces. Had to park our car far from hotel next to the main road. 2. Food absolutely horrible, I felt like I eating in homeless support area. 3. Room it self is ok'ish but we got one close to kitchen ventilation and we were feeling smell of old frying oil in our room even with closed balcony doors. 5. It's good because it was cheep, but I would not return here again no chance!

We are now enjoying our last night and are desperately looking for dates to return! The staff are lovely, happy and helpful. The facilities are top notch, including a gym and play park. we have been offered activities during the day such as shooting & bowels. The food got a tad repetitive but there was always something available that everyone liked and it was always very tasty! Great family pool and hot tub, and a variety of evening entertainment! I would have liked to see cocktails or mocktails included on the all inclusive and tea/coffee facilities available during tea time. But overall we have had a top notch time and can’t wait to return! 5* from us!

My and my family of 6 stay in this hotel great 7 days allinclusive . Hotel placed 25 min walk from ocean , whole island is one big mountin so remember that little walk is chalenge . Rooms clean everyday views just great from balcony , cleaning Staff and reception are more than happy to help with any issue . Food not the biggest choice but there was few star meals and freshly cooked . Bar Staff all with smile on their face . Absolute star is animation team with Maria and Eric who incaridge games dances durring a day and every night different Type of party , they done great job with moving people of the sits . Thank you all for great holliday

The hotel needs renovation, low standard...especially the rooms. Low quality food, repetitive, poor selection.Even though the employees do a good job.the view from the hotel is nice if you get a room on the right side:)you have a room with a terrace, it looked like an ashtray ... I do not recommend and certainly will not return to this hotel

I came tenerife for my birthday for 5 nights with my daughter. I stayed 6th January until 11th January. It was my 1st time in tenerife so naturally I booked all inclusive. I don't drink alcohol and the food was very limited for vegetarian was only salad, pasta, or chips really. My daughter was bored with food so after 1 day. I had to go out to eat so most my spending money went on food outside the hotel. There are many nice restaurants walking distance from hotel. We arrived on Saturday so the hotel free bus to the shopping centre was not operating at weekend so we walked everywhere. Litrally beautiful views from balcony I paid for balcony view. The hotel is old fashioned the safe key cost €30 and key didn't work I had to go to reception to get it changed eventually maintenance sorted it out. The whole hotel is very clean and staff are helpful. I enjoyed my stay I wouldn't pay for all inclusive as we was out everyday and don't drink alcohol. Also I used the spa and between 12-1.30 kids also can use it at cost. My daughter enjoyed the spa. I had a massage and honestly was worth the money. We found a cockroach in our bedroom and my daughter asked at reception if someone could assist us this was 9pm and a maid came with bug stray she was scared and gave the can to my daughter who killed the cockroach and the maid then threw the cockroach away. Very helpful considering what time it was at night. The beds was comfortable extra long pillows I had no trouble sleeping. I would recommend a visit to the zoo it was amazing we enjoyed the whale and dolphin show. I would recommend u see the botanical gardens short walk away from hotel if u go in the right direction. This hotel is was great and would recommend. Clean hotel, friendly helpful staff. Food limited choice for vegetarians. Only thing was only 1 plug socket to charge phones and no kettle in room. Also u can't get a cup of tea outside breakfast time they switch off the machines so I went out for food and drink a lot.

Overall we had a really lovely time and felt very looked after! The landscape around the hotel is beautiful, it's really lush green with gorgeous plants. The pool is also really pretty and is generally well maintained. We always managed to get a decent sunbed. The room was a little old fashioned but very clean, and the cleaners came round every day to tidy up. The view from our balcony was beautiful and overlooked the pool, the lush green Orotava Valley, and the mountains. The food was varied and cooked very well. The Christmas day lunch was especially amazing and they really went out there way to make it special for everyone! The drinks were decent and they make a really nice Sangria. Xaru, who was one of the bar staff, made us feel very welcome at the upstairs bar and we were really impressed with how fast she served everyone! There's a free bus that takes you into the main town and back to the hotel on weekdays. The walk down into town is about 25 minutes but it's all downhill and a nice stroll. You will probably want to get a taxi back up which is about 7 euros. I'm confused by the negative reviews about the hotel and completely disagree with them. I think people need to have realistic expectations for the amount they are paying. I also think some guests could be a lot nicer to the staff. We witnessed some guests being very rude to members of staff and it was very upsetting to see. If you go to another country you should show some respect, not shout at and abuse the people who live and work there. As a British person myself I felt very embarrassed by the behaviour of some other British guests. My only advice to the hotel would be to kick guests out sooner if they are rude to your staff, you shouldn't have to put up with it, you didn't deserve the abuse you received! We had a lovely stay overall and felt we got great value for money whilst staying there. It's a beautiful part of Tenerife and a lovely hotel to stay in. The staff were amazing and very kind. Thank you for a lovely Christmas break!