Senator Puerto Plata

Shower was leaking into the bedroom wall causing mold and mildew. Reported it for 4 days before attention was given to our complaint and/or the situation. Had a headache and was coughing during that time period. Also, the elevators didn’t work non of the 8 days we were on vacation and had to climb up and down stairs with luggage. Mind you, this property basically caters to seniors.

The location is easily accessible but safe for guest. The amenities are convenient but not accessible to everyone. We stayed in a luxury suite that at times fell short, certainly no luxury. I hope the necessary changes are made and future guest have no issues.

Staff was super friendly resort was very clean very well-maintained. Very annoying to try to get a beach chair by the pool every day unless you went out at 6 AM food options, limited and we arrived on a Wednesday so all of the specialty restaurants were already taken none left for people who came in later.

Overall worth the stay! The property is definitely aged but still well maintained. The room had a little bit of a musty smell to it but considering the humidity that’s to be expected unless it’s a brand new build. The staff were super friendly, and very helpful! You can find anything you’re looking for if you ask the right people. The bartenders were amazing as with the buffet staff. The so-called Personal concierges were a little annoying and persistent with trying to sell extras. The steakhouse in Japanese restaurant are incredible. However, if I could give zero stars to the Italian restaurant they have at the resort I would. The dive shop just east along the beach is excellent. If you want to scuba, go see Chichi for a new adventure!

When we 1st checked in, the iron was not working (not that big of a deal) and the shower began to overflow out into the bedroom (big deal). The phone to call the front desk was not working so the boyfriend had to walk to the front desk to notify them of the overflowing bathroom. We were transferred to an older room further away. The second room had that old musty smell and the ac was not working. For this inconvenience, we should have been upgraded. The only positive review I can give for this resort is the good tasting food provided and the massage I received. I was disappointed with the room situation and feel the resort did not live up to its 4 star review rating. Would not return here or recommend this resort.

This was the worst stay I ever had. Staff barely spoke English. They didn't have hot water at all. Showers was cold. You have to pay for room service. We didn't have face towels or regular towels when we checked in. Would not be going back

This facility is old and needs updating and the food was cold /. They had power outage frequently and we couldn’t flush toilets when light was off overall was a terrible experience we would never ever visit this resort again it could not get any worst as our vacation was totally ruined.

Wonderful Staff Maria Castillo ones again taking care about us, Italian , Japanese and steak house make us so happy, We can't wait to came again this amazing place

We didn't enjoyed our stay this time. The electricity when off at 2:am on 1st January 2024 ans lasted more than 12 hours. Water went also off for almost the same tiem or more. We end up taking a shower with the bottles of water (less that 20 OZ. We went there to enjoy all king of music during New Year CElebration Party but they only played Techno and Ultra music, not even one song in Spanish like Merengue o Bachata.