XQ Vistamar

Отзывы об отеле XQ Vistamar

XQ Vistamar

Olímpicos, C. Doreste y Molina, 54, Puerto Rico, Canary Islands, 35130, SpainПолная информацию об отеле
XQ Vistamar
XQ VistamarXQ VistamarXQ Vistamar
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1 ночь

Честные отзывы об отеле XQ Vistamar от реальных посетителей

8.9/10
Очень хорошо
Отзывов: 26
Честные отзывы
Местоположение8.9
Удобства8.9
Сервис8.9
Чистота8.9
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Все отзывы(26)
Положительные отзывы(25)
Отзывы с фото/видео(6)
Отрицательные отзывы(1)
marie t
Дата заезда сент. 2024 г.
Поездка с друзьями
10.0/10
Превосходно
Дата отзыва 4 окт. 2024 г.
Wow, wow, wow! These apartments are amazing! The whole area is clean and well maintained! Very modern rooms. Air conditioning in every room. Beds are really comfortable. Kitchen facilities are great, with everything you need! The pool isn’t massive but big enough. No sunbed wars. Perfect location, right on the beach. Perfect for anyone with mobility issues. All staff members are friendly and helpful, from cleaners to receptionists. One tiny bit of constructive criticism, but won’t ruin your holiday, not enough space on the balcony to dry swim wear/towels etc. will 100% be back!
Перевод
Ответ от объекта размещения: Thank you for sharing your experience! We’re thrilled to hear you enjoyed your stay and found the apartments modern and comfortable. We take pride in keeping the area clean and accessible for everyone. We appreciate your feedback about the balcony space; we’ll definitely consider it for future improvements. We hope to see you again soon! Until next time!
jabbaburgerhunter
Дата заезда авг. 2024 г.
Семья
10.0/10
Превосходно
Дата отзыва 10 сент. 2024 г.
We just returned from a wonderful week stay. The apartments were stunning. Amazing view , great location and amazing staff. The reception staff are always smiling and friendly, even when I was trying out my poor attempt at Spanish. The pool bar/snack bar staff (Jessica and Miguel) for so friendly and always delivering great service. At the price we paid this is really a gem
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Ответ от объекта размещения: Thank you so much for your wonderful review! We’re thrilled to hear that you had an amazing stay and that the apartments, views, and location exceeded your expectations. Our reception team will be delighted to know that their friendliness made a difference, and don’t worry about your Spanish— we’re always here to help! We're also happy that Jessica and Miguel at the pool bar contributed to making your experience even more special. Providing excellent service is a priority for us, and feedback like yours motivates us to keep improving. We look forward to welcoming you back in the near future. Thanks again for choosing us!
Гость
Дата заезда янв. 2025 г.
Пара
10.0/10
Превосходно
Дата отзыва 21 февр. 2025 г.
Wonderful stay for 4 nigts. Had a 2 bedroom apt no 47. So perfect, maybe to big for us, but as a last minute booking the only one we could get and so happy with that. Everything extremely clean. And staff so polite and friendly. Close to everything without climbing hills.
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RuthL143
Дата заезда июля 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 14 авг. 2024 г.
We are here right now. This place is lovely. It's newly renovated so very clean, fresh & light. The apartment has air-conditioning in every room plus ceiling fans, TV in each room & the kitchen is modern and has everything you need. The walk in shower is lovely with waterfall shower head. Shampoo, shower gel provided & washing up liquid with sponge & tea towel for basic washing up. Beds are comfy & extra blankets/pillow are in the wardrobe with a safe also.plenty of full length mirrors which others places don't always have. The view from the balconies is right over the beach. Pool is really nice, smaller than others but I only use it to cool of. No balls or blow up stuff allowed in pool which is great as adults can enjoy without those stupid things in the pool (it's not all about the kids). Plenty of eating places on the door step as well as a pool bar in the complex & a spar a few mins walk away. Reception staff very helpful. cleaners & bar staff very friendly. The lifeguard was lovely too, he helped people find sun loungers & parasols & made sure everyome behaved. Even the tiles at the pool area are the ones that don't get red hot so you can walk on them bare foot. The only downside which affects most hotels/apt blocks is the 'reserving' sun loungers with towels all day!!!! They put their towels out at 8am but don't turn up until 2pm. A bit annoying & would be an even better place if they removed all towels off loungers until you arrive this would stop the selfish ignorant folk doing this! But other than that it's a really fab small apt complex which is quiet & spotless. Would definitely recommend! Any bad reviews on here are pre-renovation so I can't imagine anything but glowing reviews now. The apartments are exactly how they look in the photos if not better. All wheelchair accessible and there is a lift (my mum has an electric scooter) and we are on 3rd floor.
Перевод
Ответ от объекта размещения: Thank you for sharing your experience! We're glad you're enjoying your stay and that the renovations and comfort of the rooms have impressed you. It's great to hear that the staff has taken good care of you and that you appreciate the tranquility of the complex. We apologize for the inconvenience with the reserved sun loungers and will consider your suggestion. We're happy to hear you'd recommend our hotel, and we hope you continue to enjoy your stay. Thanks for your kind words!
Marianne F
Дата заезда июня 2024 г.
Семья
10.0/10
Превосходно
Дата отзыва 19 июля 2024 г.
Fabulous hotel, perfect location. At the bottom of the hills practically on the beach. Couldn't of wanted for better. Very clean. Maid service everyday for clean towels, beds to be made etc . Everything within walking distance. Plenty of excursions to participate in. Staff very friendly & helpful.
Перевод
Ответ от объекта размещения: Thank you for your feedback! We're thrilled to hear you enjoyed your stay and found our location ideal, right by the beach. It's great to know that our cleanliness and daily maid service met your expectations, and that you appreciated the convenience of having everything within walking distance. We're also glad the staff made a positive impression. We hope to welcome you back soon!
williams89
Дата заезда окт. 2024 г.
Семья
8.0/10
Очень хорошо
Дата отзыва 26 нояб. 2024 г.
We booked with First Choice as a end of summer package holiday and arrived late on a Friday night. Not the best start with 3 young children after a 2 hour runway delay and nowhere suitable open nearby to get food. However fast check in found us quickly in our spacious 2 bedroom apartment on the top floor as requested with a lovely sea view. The aircon and fans in every room was a welcome bonus and we slept well all week. The children had a bedroom for themselves and plenty of storage space. The Tv didn't have much other than news and Spanish channels but we took our own Firestick and it worked well with the wifi. The self catering facilities were plentiful and the decor is gorgeous after the refurbishment. As others have noted though lack of space to dry clothes properly and a dustpan and brush would be useful. The complex was spotless, the housekeepers so friendly and we noted the pool being cleaned daily after closing and again in the morning. High praise and thanks to Miguel and Jessica at the pool bar, friendly at all times and nothing was too much for them. As the complex was on the small side we found the lifeguards a little off putting as we were one of the only families with children and although obviously doing their job it felt at times they were staring and made us feel a little paranoid. Also the ban on inflatables is a little harsh when the pool is empty half the time. Location wise its perfect, steps from the beach and a taxi rank. plenty of nearby bars and restaurants for drinks and food and a well stocked supermarket next door with another 2 within easy waling distance. Also a 5 minute walk to the start of the Amadores walk way, took approx 20 minutes with a bar for drinks and a pitstop half way. We would definitely consider staying again, very good value for money and a lovely holiday.
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Гость
Дата заезда окт. 2024 г.
Другое
10.0/10
Превосходно
Дата отзыва 24 нояб. 2024 г.
2nd visit here, the first was before the refurbishment & if we thought it was good before well it’s even better now! I’d emailed ahead to request a top floor room if possible & we got the middle room on the top floor & the view was beautiful. We were delayed arriving but were quickly checked in by Christian. The beds were really comfortable & the bonus of now having air con meant the bedroom window could be closed so there was no noise at night. We were glad to see the resident cat in situ, welcoming us home each night & chilling round the pool with us. The pool bar is great & the couple running it so friendly. Pool is much better now that inflatables are not allowed as previously you couldn’t get in it for them sometimes. An absolutely fantastic stay, brilliant location, no niggles or anything negative to say about it apart from 2 weeks going by so quickly.
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Adam Y
Дата заезда мар. 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 24 апр. 2024 г.
Fantastic apartments right on the beach front. Apartments were well maintained and very well equipped. Recently refurbished. Pool was great, just the right temperature. Poolside bar also offers bar meals by day. Staff were great. Rooms cleaned nearly everyday. Would highly recommend. The management just need to pay more attention to people "reserving" sun beds with towels. This is not 3 star as suggested. It is definitely 4 star or a bit higher. Will be returning
Перевод
Ответ от объекта размещения: Thank you for your glowing review! We're thrilled to hear that you enjoyed our beachfront apartments and found them well-maintained and well-equipped. It’s great to know the pool and poolside bar added to your experience, and that our staff made a positive impression. We appreciate your feedback about the sunbed reservations and will work on improving this. Your kind words about our rating mean a lot to us. We look forward to welcoming you back on your next visit!
akeel b
Дата заезда сент. 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 22 окт. 2024 г.
This hotel has changed again and even better since we last went. The staff are all the same happy smiley faces. The rooms have improved with air con. Pool bar is excellent with food and drinks to suit all patrons. Thank you to reception staff for our room brilliant. Big shout out to Miguel and Jessica who run the pool bar gracios gracios for looking after us went out of their way due to personal needs. We are looking forward to returning next year.
Перевод
Ответ от объекта размещения: Thank you so much for your wonderful review! We’re thrilled to hear you noticed the improvements at the hotel and that you enjoyed your stay, especially the service at the pool bar. Miguel and Jessica will be delighted to hear your kind words, as they always go the extra mile to make our guests feel at home! We’re also glad that the personalized attention met your needs. We can’t wait to welcome you back next year for another fantastic experience. See you soon!
Stephen W
Дата заезда сент. 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 16 окт. 2024 г.
Had a brilliant 2 weeks at the XQ Vistamar. Very friendly staff from the receptionists to the housekeepers. Talking of the housekeepers our room was serviced nearly every day with fresh towels and toilet rolls.Only one thing we missed and that was a dustpan and brush to sweep the sand we brought in from the beach. The building is spotless and modern with everything you need for self catering. TV in the living room and the bedroom. Air con and Ceiling fans in both rooms. There were some guests who didn't quite grasp the no towel on the sunbed rule to reserve them despite the management putting flyers under everyone's doors. We managed to keep our room for an extra 3 hours which was €10 per hour.Roll on next July when we will be back.
Перевод
Ответ от объекта размещения: Thank you for your fantastic review and for choosing XQ Vistamar for your two-week stay! We're delighted to hear that you enjoyed our friendly service and that the housekeeping team kept your room fresh and comfortable. We'll definitely consider your feedback about the dustpan and brush to help with the beach sand—it's always helpful to know how we can improve. We appreciate your understanding regarding the sunbed policy, and we're continuously working to ensure all guests can enjoy the facilities fairly. We're glad you found the option to extend your room convenient, and we’re excited to welcome you back next July! Warm regards, XQ Vistamar Team
Danielle P
Дата заезда сент. 2024 г.
Семья
10.0/10
Превосходно
Дата отзыва 6 окт. 2024 г.
We’ve been coming to Puerto Rico for years (since I was a child) so have stayed in a lot of hotels/apartments in the area. XQ Vistamar is hands down the best we’ve ever stayed in! Spotless, spacious modern rooms, lovely pool area with no worries of ‘sunbed wars’ & a great little pool bar. We’re never usually organised enough to book our holidays too far in advance but have already booked again for August next year so we don’t miss out on a room. We wouldn’t want to stay anywhere else now!
Перевод
Ответ от объекта размещения: Thank you, Danielle, for sharing your fantastic experience with us! We’re thrilled to hear that after so many years of visiting Puerto Rico, XQ Vistamar has become your favorite place to stay. Our team works hard to provide comfortable, modern rooms and a relaxing atmosphere by the pool, so we're happy to know you enjoyed it. We're delighted you've already booked for next August, and we can’t wait to welcome you back! Thank you for your trust and for choosing us again.
kerryhD9443HR
Дата заезда июля 2024 г.
Пара
2.0/10
Дата отзыва 25 авг. 2024 г.
As if you can't use the facilities after checking out!!! I've never in all my life came across anything so ludicrous. People pay there hard earned cash to come away and you treat them like this. It's out of order and your going to lose business.
Перевод
Ответ от объекта размещения: Thank you for choosing XQ Vistamar for your stay. I would like to clarify our check-in and check-out times to ensure a pleasant and safe experience for all our guests. As with most hotels, our check-in begins at 3:00 PM, and check-out is until 11:00 AM. This schedule allows our cleaning and maintenance staff the necessary time to properly prepare the facilities for the arrival of new guests. Additionally, due to the occupancy limits of the complex, we are unable to allow guests to continue using the pool facilities or sun loungers after their check-out time. However, guests are welcome to stay as long as they like at the bar and the seating area outside the reception. If they wish to leave the complex, we also offer luggage storage for their convenience. This policy is in place to ensure all guests enjoy a comfortable and safe experience during their stay. We apologize for any inconvenience this may cause and greatly appreciate your understanding and cooperation.
sharonsA8224NG
Дата заезда апр. 2024 г.
Семья
10.0/10
Превосходно
Дата отзыва 12 мая 2024 г.
These apartments are fantastic. They are immaculately clean, modern and have everything you need. The location is fantastic with beach, bars, shops and restaurants in easy walking distance. The pool bar food is good value for money and is good quality. Pool area is great, plenty of sunbeds available. We had a wait to be picked up for the airport on our last day but there is a convenient luggage room and 2 huge shower/changing rooms that we used to freshen up so could still enjoy our last day. We have booked to go back next year.
Перевод
Ответ от объекта размещения: Thank you so much for your wonderful review! We're delighted to hear that you found our apartments fantastic and well-equipped, and that our location added to your experience. It's great to know you enjoyed the pool area and found the pool bar food to be of good value and quality. We're glad the luggage room and shower facilities made your departure day more comfortable. We look forward to welcoming you back next year!
Гость
Дата заезда мар. 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 29 апр. 2024 г.
Booked one week in April,just returned. Fabulous apt ,everything new. Ample fridge space and freezer. 50 yds to the beach. Supermarket to the right very expensive. Spar to the left far more reasonable. Previous reviews have stated only ceiling fans but can confirm air conditioning in all rooms now. All apts have pool and beach view. Lovely pool quite adequate for the 34 apartments. Fifteen minutes walk to the main shopping centre and restaurants. However 10 restaurants within 5 minute walk. Point to bear in mind , no kids pool or entertainment. Lovely poolside bar serving very reasonable drinks and snacks. Only niggle would be bed linen not changed in 7 days and no real draining facility for washing up dishes. Highly recommend.
Перевод
Ответ от объекта размещения: Thank you for sharing your experience! We’re glad to hear you enjoyed your stay and appreciated the newly furnished apartment, as well as the convenient location near the beach and local amenities. It’s great to know that the air conditioning and pool met your expectations. We appreciate your feedback about the bed linen and dishwashing facilities, and we’ll look into these for future improvements. Thank you for recommending us, and we hope to welcome you back soon!
Гость
Дата заезда янв. 2024 г.
Другое
8.0/10
Очень хорошо
Дата отзыва 14 февр. 2024 г.
I really like the place. Pros: just steps to the calm beach, safe swimming, nice water temperature shops are close enough if you need anything apartmant was very spacious and clean with a very well equipped kitchen (everything new) plenty of good restaurants around, just steps away Nice, powerful shower Nice, big balcony Cons: The Irish pub next door is tend to be loud but it lasted till midnight, after that it was silent, live music, if you like that type than it's a pro, it was very popular to many. Huge masts and antenna clusters on the surrounding hills (as everywhere nowadays) but the e-smog in the room was ok, not too high, not bothering. A bit hectic cleaning (timings). Ants and couple of mosquitos (no big issue), I don't like chemicals, I got rid of the ants without asking for 'treatment'. They didn't have working Aircon (but I think they were about to have them as there was a switch in the bedroom for it), in november the fans were enough. The swimming pool was not big, but was enough for that amount of guests and it was heated however I preffered swimmimg in the sea. Some part of it were rocky when the water was shallow but the far-end was not. Shops are well equipped, the Spar nearby had my favorite organic glass-bottled kefir, fresh orange juice, with some walk (up) or with a taxi (5-7 eur) you can reach bigger shops with gourmet and organic stuff. All in one I would happily go back, sadly they are closed now?
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