Very impersonal. No one to meet you. Self check in with key left in an envelope at front desk. Front door key pad not working, guests locked out. Very hot and stuffy room being a hot day. Fan in room broken and not working. Contacted owner by phone and told her we were paying too much for a room where BASIC amenities were not working. I was given instructions to obtain replacement fan from cleaners’ store room - replacement fan was 1000 fold more decrepit than the first!!! Both fans fell apart!!!! Very disappointed with owner’s unsympathetic response regarding broken fan and sounded annoyed that I was inconveniencing her at 9.30pm. I was told that she could not come out as it was out of hours and advised to open balcony windows to get ocean breeze. Being late at night this attracted mosquitoes, flies and felt unsafe as balcony was accessible to all guests and visitors!
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