Отзывы об отеле Oaks Queenstown Shores Resort

Ответ от объекта размещения: Dear Youlanyouduodemoujie,Thank you for sharing your feedback regarding your recent stay in our hotel room. We apologize for the dissatisfaction you experienced with the surroundings, amenities, cleanliness, and service.We take your comments seriously and understand your concerns regarding the outdated facilities and the need for extensive updates and maintenance. Please know that we are actively working to address these issues and improve the overall quality of our accommodations.Your feedback is invaluable to us as we strive to provide a modern and comfortable experience for all our guests. We appreciate your patience and understanding and hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.Best regards,SantiagoThe Oaks Shores Team

Ответ от объекта размещения: Дорогой Сунь Юфэй, Извините, что вы покинули отель разочарованным. Будьте уверены, ваш отзыв будет передан команде, чтобы мы могли улучшить наши услуги. С уважением, Команда Oaks Shores

Ответ от объекта размещения: Dear Guest,Thank you for sharing your feedback regarding your recent stay in our hotel room. We apologize for any inconvenience caused by the ongoing construction, and we understand your disappointment upon arrival.While we strive to inform our guests of any ongoing renovations, we apologize if this information was not communicated to you prior to your booking. We appreciate your understanding regarding the inconvenience this may have caused.We're pleased to hear that you found the location beautiful and convenient, especially with a car. However, we regret the disturbance caused by noisy neighbors during your stay. Please accept our sincere apologies for the inconvenience and discomfort you experienced as a result.We're disappointed to hear that our service desk was unable to adequately address the noise issue on the first night, and we regret that you were unable to be moved to a quieter room due to full occupancy. We understand the importance of a peaceful environment for our guests and will take steps to improve our response to such situations in the future.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,SantiagoThe Oaks Shores Team

Ответ от объекта размещения: Уважаемый Гость, Благодарим Вас за то, что нашли время поделиться своими недавними впечатлениями в ходе нашего опроса об удовлетворенности гостей. Мы ценим ваши отзывы и рады узнать, что вам понравилось ваше пребывание, и мы оправдали ваши ожидания. Ваш отзыв был передан команде, чтобы продолжать вдохновлять и мотивировать их на предоставление исключительного обслуживания гостей. Спасибо, что решили остаться с нами. Мы с нетерпением ждем возможности приветствовать Вас снова в ближайшем будущем. С уважением, Команда Oaks Shores.

Ответ от объекта размещения: Dear Michael,Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoyed your stay in our 2-bedroom penthouse and that the breathtaking views added to your experience. We truly appreciate your kind words about the surroundings, amenities, cleanliness, and service. It’s always a pleasure to know that our guests had a great time, and we look forward to welcoming you back soon!Santiago Front Office Oaks Shores Resort Queenstown

Ответ от объекта размещения: Dear Zhou,Thank you for your outstanding review. We’re delighted you found great value in your stay and appreciated our proximity to the lake. It’s wonderful to hear that the amenities, cleanliness, and service all met your expectations.We hope to welcome you back for another memorable stay soon.Sincerely, Santiago Oaks Shores Resort Queenstown

Ответ от объекта размещения: Dear Teo,Thank you for your feedback and for staying with us at Oaks Shores Resort Queenstown.We’re pleased to hear you enjoyed the amenities, cleanliness, and beautiful surroundings of your apartment. However, I sincerely apologise for the inconvenience you experienced with the hot water on your final night.The issue was unfortunately a general one affecting the entire building, caused by a temporary gas outage following a fire evacuation. Our team was under considerable pressure managing the emergency response and restoring services, and I’m truly sorry that this impacted your stay and that communication fell short during this time.We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more enjoyable experience.Kind regards, Santiago from Oaks Shores Resort Queenstown

Ответ от объекта размещения: Dear JonahG,Thank you for your review and for highlighting both the positives and areas for improvement. We're glad to hear you appreciated the great service and found the shuttle to the city convenient.We’re sorry to hear about the maintenance issues in your room and the impact of the ongoing construction. Please know that all renovation updates are clearly communicated across our online channels and the Oaks website to help guests plan ahead. Your feedback regarding the room condition has been shared with our team to ensure better quality control moving forward.We appreciate your comments and hope to welcome you back for a smoother experience in the future.Kind regards, Santiago Oaks Shores Resort Queenstown

Ответ от объекта размещения: Dear Yuechen,Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed your stay with us and appreciated the service and beautiful views. We hope to welcome you back for another great experience in the future!Best regards,SantiagoFront OfficeOaks Shores Resort Queenstown

Ответ от объекта размещения: Thank you for your review, Victor. We're glad to hear our team made a positive impression with their warmth and helpfulness. We understand the renovation work and temporary access limitations may have caused some inconvenience, and we appreciate your patience. Please note that all renovation details are clearly advertised on our online channels and the Oaks website. We’re also sorry to hear about the air freshener—your feedback is valuable and will be shared with our housekeeping team to ensure a more comfortable experience in the future.Santiago Oaks Shores Resort Queenstown

Ответ от объекта размещения: Dear Yun Ching,Thank you for your very good review and kind comments. We're delighted to hear you enjoyed the excellent views, comfortable accommodation, and the modern, cozy design of your penthouse.We hope to welcome you back to Oaks Shores Resort Queenstown for another memorable stay.Kind regards, Santiago Oaks Shores Resort Queenstown

Ответ от объекта размещения: Dear Guest,Thank you for your review! We’re thrilled to hear that you enjoyed the beautiful views and appreciated the new amenities in the apartment. It’s great to know that the location was convenient for you as well.We hope to welcome you back for another wonderful stay at Oaks Shores!Best regards, Santiago Oaks Shores Team

Ответ от объекта размещения: Dear Guest,Thank you for your feedback. I'm very sorry to hear that your experience did not meet expectations. We understand how frustrating it must have been to feel disappointed with the room and service.Please note that our standard check-out time of 10am is clearly stated in all booking confirmations and on our website. Any late check-out incurs an additional fee, which is also communicated in advance. That said, I regret if this information was not made clear enough during your stay.Your comments have been shared with our team to help us improve communication and service. We appreciate you bringing this to our attention.Kind regards, Santiago Oaks Shores Resort Queenstown

Ответ от объекта размещения: Dear Kelly,Thank you for choosing Oaks Shores and for sharing your experience with us. We are glad to hear that you found our one-bedroom lake view apartment comfortable and well-equipped with everything you needed, including comfy beds, a cosy living area with a fireplace, a good kitchen with an oven and dishwasher, and a clean, minimalist bathroom.We apologize for any inconvenience caused by the parking situation during your stay. Rest assured, we take your feedback seriously and will look into ways to ensure that reserved parking spaces are available for our guests as intended.Your feedback helps us improve, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards, Santiago from the Oaks Shores Team