Embassy Suites by Hilton Raleigh Durham Airport Brier Creek

Everything was great. Clean, friendly staff. The pizza from the hotel restaurant was excellent. Our suite was clean and spacious.

I stayed at the Embassy Suites by Hilton Raleigh Durham Airport Brier Creek for business on January 23rd. Our group of Regional and Corporate CFOs had a conference room reserved for the all day meeting on the 24th. I have a 3months old baby at home and I needed privacy to pump breast milk during the day, so I paid for half a day stay to have access to my room till 4:30pm. In the morning, I stopped by the front desk to pay for the extended stay and to extend my key card as i communicated to the front desk assistant till 4:30pm. The meeting lasted till 4pm. I had exactly 30min to make it to the room to pump and to make it downstairs for the 4:30pm shuttle to the airport (my flight was at 6pm). Well, when I got into the elevator, the key wasn't working - it was in fact deactivated!!!. I rushed to the front desk only to see that there was only ONE person assisting the customers at the busiest check-in time! No matter how concerned i looked, i was asked to wait. It was almost 4:15 until I finally got the key reactivated and made it to the room. Of course I missed the shuttle and had to call a Lyft to make it to the airport. The hotel made me to almost miss my flight! That is besides the disruption of the construction noise and strange people continuesly entering the confidence room during the meeting! I highly discourage any business professionals to stay and to meet at the hotel. I will certainly discourage any of our company meetings at this property ever again.

Nice clean room! Staff was super friendly! Margarita from the bar was good, too! No complaints!

The staff was outstanding. Very accommodating and kind. The hotel was nice and clean as well. Our biggest complaint was the temperature of the pool and pool room. It was freezing. Many other families felt the same and the ventilation system in the pool area isn’t working so the fix is to prop the door open which makes it colder. The other disappointing part as the fountain in the pool was broken.

For the brand, I expected more. I feel like I could have stayed in a best western with the same service and quality of this hotel.

The Hotel was close to airport, 5 minutes away from shopping areas, the breakfast options were good, friendly staff, quick room service, and quiet.

My stay was great. Between the free drinks for the evening, the space of the room and the cleanliness, it was a fantastic stay.

It was a nice, modern, quiet establishment. Everything was great and I would stay again.

Pros: beautiful hotel, pet friendly AND very clean, wonderful service! Breakfast was great (really good omelettes)! Would absolutely stay here again. Minor cons: pool area is dated (water cold, but air hot and humid), furniture rusted. Mini fridge not working (we have young children and need fridge to be working).