La Quinta Inn by Wyndham Reno

Hotel was so dirty They showers was broken I call front desk they said someone came but nobody came they room smells 🤮

DO NOT BOOK THIS HOTEL!!! YOU HAVE BEEN WARNED!!! I want to start this review, which I seldom do, by stating that I have stayed in La Quinta Hotels by Wyndham many times as I am a business professional who travels regularly and they are usually quite nice . This was, I hope, an exception as I am considering never staying at another @wyndhamlaquintahotels ever again! We booked a 4 night stay to visit some friends. When we arrived late that evening, our room was DISGUSTING!!! The linens looked like they had been soiled by homeless people and just watched without bleach, if they were washed at all! The room absolutely STUNK like urine and the TV did not work but this wasn't the worst thing. The restroom had not been cleaned and had piles of hair as if someone had recently cut their hair in the room!!! There were **********s on the toilet and in the bath. Needless to say, we did not bathe that night! We called the front desk that night and the following morning but never got an answer. The next morning, we had to use the stained towels and soap to clean the restroom so that we could bathe. We went to the front desk and spoke with a woman, or should I say LIAR, by the name of Isha who said she would get us another room by 2:30pm that day but we had plans to be visiting friends for the day so let them know we would be back later. We returned that evening to get our new room keys only to be told that they had no available rooms. We asked if our room had, at least, been cleaned and the clerk said he did not know. We entered the same room with the same foul stench of death, the towels that we used sitting where we left them and the bed unmade. We were tired from the days activities and decided to leave in the morning. When we went to the front desk the following morning, I spoke with lying Isha who very kindly said she was "sorry for our inconvenience and", LYING TO OUR FACES, that she "would provide us with a refund." When Trip.com reached out to her, she LIED AGAIN, stating that she never said that. We then called her again the next day and confronted her about her saying she would refund us, she changed her story saying that "the management was handling." THEY CHARGED US FOR THE 4 DAY STAY EVEN THOUGH WE ONLY STAYED 2 IN FLOPHOUSE CONDITIONS!!! This woman is a disgrace and this location is unworthy of the name of Wyndham!!! Best believe, I am going to be taking this directly to the corporate offices of Wyndham shortly to make them aware of the slummy location and their unethical staff. If this is not resolved, I may start a class action suit against this location. If anyone else has a similar story, we can get them to pay us what they owe us plus damages!!! *****************

This place was absolutely disgusting. I checked in and went to the room notices there was no lock on the door and the room was dirty. Went back to the front desk asked for a different room. This one was even dirtier then the first. Ask for a refund and checked out. Was there for maybe a total of 15 minutes. Hopefully getting a refund on the room. Hence I was only there for 15 minutes and checked into a different hotel.

Never again. They let someone whom I am divorcing And have restraining order on into my room and the person also had no form of identification. Smh be carful.

Very good service. I will come back for sure.

I was in the room for 2 minutes and I noticed the smoke detector chirping every two minutes I went to the front desk and told her and she said she could have someone over. While I was waiting I noticed the tv remote was not working. I could turn the tv on but could not switch channels. After 25 minutes I phoned the front desk and Jackie had to come over herself. She was excellent the only positive part of this whole experience. She realized the smoke detector could not be fixed so went and got another room key. In that room the remote for the tv was not working as well. Eventually we settled into a third room. This complex needs som serious maintenance. Everyone of the rooms the fridges need defrosting. The first room was completely plugged. The room I stayed in the bathroom needs to be gutted. The mould is embedded into the silicone and cannot be cleaned. The wall mount thermostat is non functional. I would say this is the worst place I have stayed and if I was your company I would not use this property until some serious work is done. I was in room 159. You can come check it out if you don’t believe me

Blood stains on the counter, hair in the sheets. Haven’t stayed in a place so unclean ever. We left before opening our bags.

Well, when you have a handicap room, they need to have more plug-ins besides underneath the desk and one by the TV because if you’re in a wheelchair or cannot bend down, you cannot get to the plug-ins

Our room smelled like smoke. Sheets were stained. Tub was moldy and looked like the wall was going to fall apart. Room was hot with no way to adjust it. No blanket on the bed, just a sheet and a comforter cover. Just plain awful.