Eden Roc Resort - All Inclusive

Disappointed by the dated rooms and lack of cleanliness of the rooms; particularly for a 5 star hotel

A family wedding, arrived about midnight and we were given a Glas of champagne, reception were very helpful . Told us what to do and where to go. The room was amazing a bottle of wine and fruit were waiting for us The food was top knotch loads to choose from. The staff were helpfull and friendly The entertainment was good the beech was always clean Definitely returning next year

Great hotel, plenty of food choice in the restaurants. Choice of all inclusive drinks was fantastic.

Incredible food and drinks, the best we’ve ever had at an all inclusive. Staff go above and beyond. Some areas need a little TLC however nothing major just cosmetic. We love it here and will return

The Hotel overall has great facilities and restaurants. We had a Garden Bungalow which was spacious (family of 4) and well furnished. Pool areas need renovetion same as Pool view bungalows.

Overall good. The facilities are good. Restaurants are good with nice staff. The things that can improve are the staffing (hotel seems understaffed), cleaning (cleaners did not exchange towels but folded up used ones) and beach attendence (the number of beds are linted and often we found that people who were not hotel guests occupied beds at expense of hotel guests. We informed the hotel who said they would look into it but never did. Its bad when paying guests do not get access to the facilities and hotel does not care to pay attention on ”non guests”.)

Service terrible, had to ask to be served in restaurants, struggled to get bookings to eat in restaurants requiring reservations, staff went to tables that tipped for better service. Bar staff were rude if you went to bar within an hour of them closing. Seen them on multiple times filling up wine bottles from tap behind bar. Did not provide bed at first for child booked into room. Bathroom was marked bad with water damage, bathroom shower tray did not hold the water in we had to use towel to stop it flooding bathroom and squeeze the water out each use. Cleaners didn’t clean behind doors and dust built up. Left laundry on bed to be washed, it was returned still dirty and had to show dirty bibs and tops to reception staff who had been informed it was done. Childrens pool lifeguard appeared drunk at times, fell asleep and didn’t notice the pool was closed we had to wake him up. Appeared with a black eye admitted fighting out of work, then openly told us he was getting sacked. Children’s pool toilets were not checked if clean throughout the day. Lots of debris in pool and didn’t see it cleaned once during 2 week stay. The one amazing thing about Eden Roc is the food, 5 stars to the chefs that you don’t get to see or thank. Management are shocking.

Excellent hotel and facilities, food options very good and excellent staff. Highly recommended