Hampton Inn by Hilton St. Charles St. Peters

Hampton Inns usually have great locations to surrounding areas. I needed to travel between both towns in between, great stay.

I’d give it 4 to 5 stars for everything except for eco-friendliness. There was some sort of artificial air freshener smell in the elevator, as well as the hallways. A second issue was that the EV charger was not working. I didn’t try the breakfast because of personal preference to eat whole foods, but the coffee was ok.

Room was nice. lots of restaurants across the highway 1 mile away. Expected better internet for the price of this hotel. Lack of ease as to how to upgrade to work quality internet. Nightmare disconnects when trying to work from the room using a teams meeting disconnected repeatedly. I didnt think i would need to call ahead about this matter. Manager was unreachable about this issue. Could have had instructions in the room if you need to work from your room. I just assumed that for the price of this room this was not going to be a problem. i inquired about it the night before my meeting and got no help or instructions.

The carpet in the hotel room appeared it wasn't vacuumed in days. My socks were dirty after walking around in my room. There were many long hairs in the bathroom and embedded in the towels. The shower drain took a long time to drain and I couldn't finish the shower without the bathtub filling up with water.

It was a great stay. We had to wait for a bit for our room to be ready but it was no big deal. The lady at the front desk seemed overwhelmed but kept her cool and stayed professional. The only complaint i have is that it has been way over a week and the charge is still pending in my acct and my deposit has not been released yet.

Everything from check in to my stay there& check out was great& breakfast was good& ladies working in breakfast area was excellent.

Really very poor management. Really no one in charge. Check in...there were those that wanted a refund. Others were on wait b/c no cleaned rooms, including us. Now in their defense...they had been full the night before and some of Housekeeping did not show up. The two ladies in the Breakfast area should have retired at least five years ago. Old!!! Need fresh energy! Plus, I heard out of this...out of that! Maintenance in the rooms is needed...simple fixes like taking a screw driver and fix loose screws. Toilet seat loose; Faucet loose; Hanging hook loose; Towel holder loose; Really the place has good bones and just plain needs a manager with a bit of energy...and power.

Did not honor my ******* booking when I went to check-in. Said they had no availability. No other explanation was given. Would never book at this Hampton Inn and may never book at any Hampton Inn in the future.

We arrived at 7 PM and we had no room ready for us. I reserved a two queen bedroom and was given a one queen bed with a rollout bed are comforter had a burn hole in it. Our toilet was clogged and the lights in the room did not all work.