Daphne Luxury Suites

We booked the room through *********** and we’re shown complexity different photos of the room to what we actually got! The room was much smaller than advertised and the decor was completely different so we were very disappointed. The bathroom was tiny with a very small shower cubicle that was difficult to get in and out of. The cubicle doors didn’t close properly so the floor around the shower was soaked after a shower. The WiFi didn’t work in the bedroom, when we spoke to reception we were told “well it works for me”. The safe didn’t work so we carried our passports with us the whole trip. the balcony was tiny and looked over residents balcony, we didn’t use it. The building didn’t seem that secure, you couldn’t lock your room from the inside which for two female travellers made us feel unsafe. You could hear every apartment around you which was very noisy and every-time someone came in to the building it sounded like they were trying to enter our room. We did not sleep well. TV also didn’t work. The only positives for the place was the location, which was very good with a short walk to the Trevi fountain and the sheets and towels were clean. If that hadn’t have been the case we would have tried to find somewhere else to stay. Do not stay here if you are expecting luxury!!

Complete disappointment, avoid this! We visited 18-20.5.22. At first; The elevator could accommodate 1 person and a suitcase, the smallest elevator in my life with a claustrophobic feel. The receptionist / cleaner / breakfast bringer did not speak English but the communication was done with a Google translator. The room was 11 m2 (we booked a 20 m2 room) shower / WC with two soap bars. There was no breakfast room but coffee / tea and toast with marmalade and a glass of juice was brought into the room if it was eaten while standing because there were no chairs in the room? Wi-Fi worked occasionally like a gsm network. The TV was not connected to the antenna network. We have traveled and stayed in Italy in 3 and 4 star hotels, B&B dozens of times. I haven’t come across such a big ‘mine’ yet, for the first time.

Ho prenotato questo hotel a novembre per le vacanze di Pasqua, dal 7 aprile al 9. Ieri, 5 aprile mi hanno cancellato la prenotazione per overbooking. Già pagato treni, musei Vaticani, Colosseo.....complimenti per l'attenzione verso il cliente. Naturalmente neanche un messaggio di scuse......senza parole. Sicuramente legalmente lo possono fare, ma la professionalità e la correttezza vs le persone dovrebbe essere fondamentale vs i clienti.