This is just a brief review. As a disabled, solo, female traveller on a first time visit to Rome, I was left utterly traumatised, infuriated and disappointed by my short stay in this joke of a place. What a waste of my time, planning, effort, bravery and prayers for a brief escape from reality. When I walked in after a stressful and tiring journey as a public transport user, there was zero welcome other than one of the young girls who eventually confirmed my details and gave my my room card. On first impressions the room seemed clean and well made until further inspection revealed very dusty surfaces. All staff members had outrageously bad attitudes that made me question how they had paid roles within hospitality. Their mannerisms and words were discriminative and unacceptable. One of the staff had the audacity to bang his fist on the reception desk as though my presence was a crime. Simple requests were treated as though asking them to perform rocket science and they seem to think coffee creamer is the same as milk and they argued when I very politely tried to explain the difference. Who wants to put coffee creamer in cup of tea? They have a lovely piano towards the front of The hotel is quite close to the Policlinico metro station. I was desperate to leave and checked out as soon as I could on the day of departure. I was so glad I was only there for two nights but how I wish I'd booked somewhere better. They showed disrespect, aggression and agitation towards a British, English speaking adult who understandably isn't fluent in Italian. It was apparent they assumed I was simply an illegal immigrant there as an inconvenience a. I was on a European visit for goodness sake, it's not my job to cater to their language preferences but the other way around. Their obnoxious cleaners kissed their teeth and tutted loudly (one even shook her finger at me whilst speaking a foreign language) whilst forcing themselves into my room, shoddily cleaning in a lazy manner and hitting the chair I was seated in with the wire of the vacuum. The bathroom window and balcony door opened themselves during a particularly gusty moment of Storm Ciaran which caused my belongings to topple over and smash, including one of my expensive, barely used foundation bottles that was smashed to smithereens and the contents of which went all over the floor (which I had the decency to mop away as much as possible). There's no bathroom floor mats, no slippers and no robes provided. On my final evening, in plenty of time before the restaurant closing time, I followed the English instructions as to how to order but was told to go straight to the restaurant which I did. With a hesitant and disapproving look, one of the three restaurant staff did eventually come over with no smile nor greeting . Of course they loudly huffed and puffed because I wasn't Italian and didn't speak their language fluently (as though it's a crime) and even when I used Google Translate. By the late hour in wh
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