Отзывы об отеле APX Parramatta

Ответ от объекта размещения: Dear Guest User, Thank you for your feedback. We're very sorry to hear that noise from traffic, roadworks, and plumbing affected your stay. We understand how disruptive that must have been. Unfortunately, the roadworks were beyond our control and occurred without prior notice, but we do apologize for the inconvenience caused. Regards, APX ParramattaWe're glad the location suited your needs, and we appreciate you bringing these issues to our attention. Your comments will help us improve, and we hope you might consider staying with us again under better circumstances.

Ответ от объекта размещения: При бронировании апартаментов APX Hotels Apartments требуется предварительная авторизация кредитной и/или дебетовой карты при регистрации заезда. Это необходимо для того, чтобы обеспечить наличие достаточных средств для покрытия общей стоимости вашего проживания, а также дополнительной суммы для покрытия возможных непредвиденных расходов, таких как обслуживание номеров, использование мини-бара или возмещение ущерба. Предварительная авторизация временно блокирует вашу кредитную карту, подтверждая, что на ней есть минимальные средства, необходимые для покрытия любых расходов, понесенных во время вашего проживания. После того, как вы выедете и оплатите свой окончательный счет, апартаменты APX Hotels Apartments начнут взимать с вас плату за фактические расходы, связанные с вашим проживанием. Впоследствии любые избыточные средства, удерживаемые в целях безопасности, будут разблокированы. Сроки этого разблокирования зависят от банка гостя и эмитента карты. Апартаменты APX Hotels Apartments могут только запросить разблокирование, поскольку фактический процесс выполняется банком. Обычно большинство банков снимают авторизованное блокирование безопасности в течение 5 рабочих дней после вашего выезда. Однако точные сроки могут варьироваться в зависимости от политики и процедур банка и эмитента карты.

Ответ от объекта размещения: Dear Guest User, Thank you for your 8/10 rating! We're glad we could provide a comfortable and convenient stay that met your needs. We hope to welcome you back again soon. Regards, APX Parramatta

Ответ от объекта размещения: Dear Mona Antonnette, Thank you so much for your lovely review and perfect rating! We're delighted to hear that you, your husband, and your little one enjoyed your stay in our spacious one-bedroom apartment. It’s wonderful to know it felt homely and comfortable, and that your baby had plenty of space to explore! We’re also glad the kitchen amenities and our friendly staff helped make your stay even more enjoyable. Your kind words mean a lot to us, and we look forward to welcoming your family back again soon. Regards, APX Parramatta

Ответ от объекта размещения: Dear Guest User,Thank you for your feedback. We sincerely apologize for any confusion caused by the outdated information on Ctrip’s website. While we had previously addressed this matter, it appears that the update has yet to reflect on their platform. Rest assured, we have reached out again to ensure the necessary corrections are made.Despite this inconvenience, we appreciate your understanding. Your satisfaction is important to us, and we hope to welcome you back for an even smoother experience in the future.

Ответ от объекта размещения: Dear Sal,Thank you for sharing your feedback with us. We're glad to hear that you found our service good and appreciated the efficient check-in process despite the reception being closed upon your arrival.However, we are very sorry to learn about the issue you encountered with cockroaches in the toilet. This is certainly not the standard we strive to maintain, and we will address this matter urgently.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

Ответ от объекта размещения: Dear Anubhav,Thank you for your feedback. We understand that comfort is essential, and we sincerely regret any inconvenience you experienced. The fan is provided for summer months, as we are unable to install an AC in the bedroom. While opening the windows is an option, we acknowledge that there may be occasional noise due to the highway nearby. For future stays, we recommend requesting a room away from the highway at the time of booking, and we will do our best to accommodate this preference.Regarding the cleanliness concern, we truly apologize for any oversight. Had this been brought to our attention during your stay, our housekeeping team would have promptly addressed the issue. We appreciate your feedback, as it helps us improve, and we hope to welcome you back for a more comfortable experience next time.

Ответ от объекта размещения: Dear User,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the quiet area, the room, and the convenience of public transport to the city center.We apologize for the inconvenience you experienced with the reception service and the pool size not meeting your expectations. Your comments are valuable to us, and we will address these issues to improve our services.We hope to welcome you back in the future for an even better stay.Regards, APX Parramatta

Ответ от объекта размещения: Dear Guest User, Thank you so much for your wonderful review! We're thrilled to hear you had a good experience and found the location convenient for getting around. It was a pleasure having you, and we hope to welcome you back again soon! Regards, APX Parramatta

Ответ от объекта размещения: Dear Guest User, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay and found the room to be quiet, comfortable and clean. It's great to know that you appreciated the sound insulation and the complete equipment, including the separate washing machine and dryer, as well as the fully equipped kitchen with a dishwasher, oven, and microwave. Your positive feedback means a lot to us, and we look forward to welcoming you back for another perfect stay. Regards, APX Parramatta

Ответ от объекта размещения: Dear Syed Ammer Sibtain, Thank you for your 9/10 rating! We're glad to hear you had a comfortable and pleasant short stay. We appreciate your feedback and hope to welcome you back again soon. Regards, APX Parramatta

Ответ от объекта размещения: Reply from the property:Dear Guest, We apologize for any inconvenience caused during your stay. As for the timing of the return of your bond, please understand that it may take a few days for the transaction to reflect in your account due to banking processes. However, we appreciate your feedback and will continue to explore ways to enhance the comfort of our guests within the existing setup. Regards, APX Parramatta

Ответ от объекта размещения: Dear Sujan, Thank you for the fantastic rating! We’re so glad you found great value in your stay — that’s exactly what we aim for. Looking forward to welcoming you back soon! Best regards, APX Parramatta Team

Ответ от объекта размещения: Dear Guest,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards,Chester