Holiday Inn Roswell

It had a clean bed and hot water

The rooms were very nice and clearing. The only issue was that we were on the third floor and the elevators broke so we had to go up and down the stairs, especially when we were checking out carrying all our items.

Excellent stay. Very friendly staff. The elevator was broken and someone was trapped inside as soon as we arrived. They rectified the situation relatively quickly. But only the main desk guy knew where the stairs were and he was dealing with the emergency. So my only feedback is to allow for more training. The bartender was super friendly. We have been traveling across the country, mainly staying with another hotel chain. We decided that the breakfast at this hotel was hands down the best. Yes, you have to pay for it, but it still ended up being cheaper than the other hotels and much cheaper than a restaurant. Plus free parking with a large lot to accommodate trucks and trailers.

My daughter has a cast and we got second floor with no functioning elevators

No coffee, no bottled water in room, non functioning phone, broken elevators

After driving 600 miles came down to get drinks and dinner. The area was completely empty. We came in a beer in our hand. The server with her mouth full of food. Said we had to get rid of the beer can before we could come in. We were almost finished when came in. However her rude attitude cost the hotel cost of dinner and drinks for 2 nights

My room was very clean. That's important to me. The hotel is showing it's age, but nothing major. I was mostly concerned that it be clean and that I felt safe staying there. Originally was going to stay in Albuquerque, but changed and I am so glad I did after reading some of the scary reviews for hotels in Albuquerque (that I could afford) The bed was comfortable, sheets and towels clean and the water heated up very quickly. I had brought my coffee pods and liked that I could make my coffee in my room. It was a good stay.

Required a credit card “deposit” for possible incidentals. There were none, but a tentative charge of over $200 is still on my Discover Card online statement. (I was told it would be $50 and would be removed in a couple of days if there was no remaining balance). Gave me the wrong room “keys”; wrong name and wrong room - this after verifying my ******* reservation and photocopying my driver’s license.

Incredible stay! Anastasia at the front desk was so accommodating, and Lisa at the bar was really pleasant to talk to. The shrimp Caesar salad was amazing and I'll definitely come back