Moon Palace Jamaica

I stayed there with my husband and two kids and can't say enough great things about it. The staff and service at Moon Palace were incredible. I was worried because some of the reviews I read were that the service wasn't great. It was my son's birthday while we were there, and they decorated our room, made a reservation at Momo, and even decorated our chairs in the restaurant. Anyone who found out about our son's birthday made a big deal, even the churro guy (who is incredible and doesn't even want you to get out of your lounge chair as he will bring them to you), which was terrific. The activities were great; the dolphin swim was incredible. Our kids loved the florider surfing activity. The food was delicious. The buffet was typical buffet food, but the restaurants were excellent! We are already planning our next trip back. It is truly a fantastic place to go for a family vacation.

Gorgeous property with very nice beach. Food was great 10/10. Kids playroom was great and the staff at the playroom were excellent. The activities/animation team was also very fun. Would definitely return.

A rude Representative from the hotel told us we could not sit at certain parts of the beach even though that’s where our rooms were located.. which frustrated my 2 year old child..

The the elevators were broken for several days while you were there, and nobody fixed them. Only one elevator was working very inconvenient when you’re on the 10th floor. We had to walk down the stairs one of the days from the 10th floor, because the elevator was taking way too long more than 15 minutes.

We loved staying at Moon Palace! I was worried about traveling to Jamaica during a travel advisory but this resort is gated in and extremely safe. The resort is kept clean and the food was amazing, definitely try their Jamaican options if you can. We stayed in their “resort view” room but we still had a great view of the ocean and a beautiful sunrise/sunset. This resort is right in front of the town too which was pretty cool to see too. The only thing we didn’t love was there wasn’t a ton of things to do at night for a younger couple. They have nightly entertainment but it looked a little cheesy. They do have a lot of cool bars to check out at night though. Overall, we would definitely stay again.

I love music and reggae, but there's a limit. Every area had a blaring sound system in competition with the one next door. It was difficult to find a place at the beach to just read and enjoy the waves. Everything had to be a hyped-up party zone. It wasn't relaxing.

All though I was told I had VIP access I was never told what that meant. I asked about room upgrade during check-in but the question seemed to be ignored. Overall the family enjoyed their trip, but the hotel itself could use some upgrading. Our first night we were barely able to sleep due to the extremely loud music. I also felt they tried too hard to sell packages whether it was timeshare or excursions.

Excellent service and staff at the Moon Palace Jamaica! Food quality and a wide variety of choices made our stay even more enjoyable. Staff was friendly. Room was fairly nice but we would choose a better view for our next visit. We would be happy to return to the Moon Palace Jamaica.

Beside my perfume getting stolen out my bag while waiting to check in it was a beautiful resort staff was great