Best Western Plus San Antonio East Inn Suites

The property was located close to our destination in San Antonio. However, Google did not take us directly to the property even though we entered the exact address, AND we had to do a 6 mile interstate loop to get back to the property. Probably just a glitch from Google that can be remedied. The breakfast at the property was well done with very attentive and kind staff helping at every turn. Room was full at the time we went, but everyone seemed to be getting what they needed, and fresh food was coming out regularly. This is one of those times when it appeared that people really care about how they do their job, and how it makes others feel. Great experience.

It took a while for front counter clerk to come up front when we arrived in the evening. While the lobby and halls are updated, the linens and wall plates are outdated. The pillows were horrible and my wife and I both had headaches and sore necks from them. The breakfast was actually very good.

They are always so accommodating! I was offered and accepted a full Thanksgiving Day plate of food from the front desk lady. I was so thankful. They really take care of their guests.

I left behind an important item upon checkout. I received a personal call to notify me of the list item. I was able to swing by and retrieve the item at the front desk. I appreciated the extra personal attention! thank you!

The breakfast was fresh and hot with a wide variety of choices. Great employees, we had a problem with the ac and called the front desk and within minutes they came and fixed it. We decided to stay an extra day and called the front desk and had no problem getting that done. Plenty of parking. Very good place to stay

Staff was so nice. And the food truck that is there has amazing burgers. Room was very clean

I have never had such a terrible hotel experience. I am a 27 year old female, I checked into the hotel alone. At approximately 1 AM I heard a room key card UNLOCK my door. There was no knock or any announcement. I ask who is it? And they just immediately shut the door , stated “I’m sorry” and left. I had to call to the front desk myself and advise them of the incident, It was brushed off as just an error stating it was management. I asked why “management” didn’t explain the situation themselves instead of retreating. Staff advised they did not wish to disturb the other guest and planned on calling me in the morning to explain the incident. I was terrified and unable to sleep the rest of the night. I do not believe that hotel management would run away when confronted with the situation. I am not the type of person to usually leave a bad review but this was an extremely dangerous situation for everyone involved and was handled so poorly on their behalf. I will NEVER be staying at any Best Western again.

Clean, great staff, and I felt safe there. The pool was so nice after a long day driving. Fellow guests were seniors, truckers and nice families. I examined the bed and it was all perfectly clean with no bed bugs.

It was nice to stay even for one night. Everything looked clean. Only negative was the breakfast attendant, she wanted to talk to any & everybody. I couldn't eat in peace.