Sonesta ES Suites Carmel Mountain - San Diego

我們辦入住時才發現房間非常小，所以臨時加68.5美金住有客廳的套房，但房間並不是很大，2大床4人住有一個客廳才有寬敞的感覺

不錯，推薦，會再去住

I didn't like how infrequently housekeeping would come. I didn't like that I asked the deadbolt on my room be fixed but it never was. I didn't like the weird little stains on the walls or the ripped carpet.

Would stay here again for sure! Pros: Great layout of kitchen, living room, and then a door between the bedroom and these 2 areas. Also, access to the 1 bathroom from both the kitchen and the bedroom. Also, close to TONS of restaurants and shops and grocery stores. Felt quiet and safe. Cons: The TV service will intermittently go out while you're watching a show and come back on 20-50 seconds later, which is annoying. Also, they don't have CBS if you need it for football or the Golden Globes. But they do have NBC, ABC, and a lot of cable channels and you can sign in to Netflix too.

One of my WORST stays ever, after being made to wait almost an hour to check in because they had so many late check outs, on the second night I noticed that my covers had blood on it, I to the front desk and let them know. No one came to change the bedding, I took them off the bed put them on the floor. The next morning I complained to a different staff member. When House keeping finally arrived, she made the bed using the same blood stained covers that were on the floor. That was the only time out of the 8 nights I stayed there that housekeeping came to clean the room, and she did not do it properly then. She folded dirty towels and hung them back up in the restroom. I am so upset, because the general manager Paxton did not seem to be phased at the behavior of housekeeping taking dirty linen off the floor and putting it back on the bed, and the same with the towels. The hotel looks NOTHING like what is advertised on the website. It is extremely outdated. I will make it my mission to report the normal disgusting behavior that housekeeping is displaying. Please take the covers off the bed and inspect them before you sleep, if you are unfortunate enough that there are no other hotels available at all. I will NEVER say here again.

I thourly enjoyed my stay! Great room ! Excellent staff who responded to every need that I had! Great breakfast! I will stay with you every time I come back to California and I will recommend it to all my friends and family!

Sadly for us, the pool and hot tub lifts were completely non functional. It was obvious they have not been working for a long time. Management just made excuses.

Great family area! Hotel is pet friendly and wheelchair accessible. The breakfast was great! I was happy to see Almond Milk as an option. There are many places to eat. I love the Krispie Kreme donuts that are within walking distance.

Check in was not the best when being told of a $100 hold on my card. It was unexpected and I didn’t appreciate the unexpected charge. Room was pretty nice and bed was semi comfy. The complimentary breakfast was about 7/10.