DoubleTree by Hilton Hotel Santa Fe

Amazing location, comfortable and clean hotel. Staff very friendly. If any chance to be back to Santa Fe, I will be stay over there again at the DoubleTree by Hilton Santa Fe.

The breakfast was good. The food served in the bar was not. The spa was good but the temperature in the room was the same as it was outside. 17 degrees.

During my stay at The Double Tree Santa Fe hotel, I endured a dreadful experience with noisy guests staying in the room above mine. The disruption was so severe in noise that, in frustration, I called the front desk and they apologized and said they would take care of it. It did not stop. At 5:50 am I called down to the desk again repeatedly to no answer. Angry tired and frustrated I went down to the front desk to get a refund. Ernesto said he can’t do that, manager doesn’t come in till 9:00. That was his only solution, I asked him to do something about the noise and To my disbelief, instead of addressing the issue directly, he requested me to accompany them to the third floor to "hear it for themselves." This unusual request left me feeling perplexed and dissatisfied, as the staff's response seemed inadequate in resolving the disturbance.

The staff was super sweet annd helpful especially Makayla at the front desk. We were there for 3 nights and had a great time

We stayed on the 4th floor and the traffic noise was still very loud. Asked top possibly change rooms and was denied. Breakfast is $15 for the same thing you can get for free at any other hotel. Very disappointing and not a good value for the money.

The rooms carpet was dirty, no hot water, walls thin, neighbors loud, and homeless camp on property.

The overall experience was good. Did not like being charged for a king size bed and given two double beds. I asked the front desk clerk if I was charged for the king size bed and she said no because the difference was credited back to me which was not true and it happens sometimes when you book through a third party. It was only five bucks more but it was still annoying not getting what I had paid for and being given incorrect information.

I was a little disappointed. We were on a cross country trip and had just stayed at a beautiful Doubletree in MO. This one in Santa Fe is dated and could use some updating. Our room face the back overlooking dumpsters. The balcony had two old chairs. Furniture in our room tired. But very clean.

House cleaning didn't show three days in a row. Staff noisy in middle of the night outside of our room. A range of other problems -- phone in my room non-functional, drizzle from shower head.