Courtyard Santa Rosa

The trip started out poorly because Trip.com's payment was invalid. We had to text your staff for close to an hour before we could check into our room, so were late meeting our family members for lunch. The women at the front desk were terrific and were doing everything they could - they weren't able to give us a key until the payment was straightened out. So we weren't very happy with Trio.com's service. How could something like this happen, where your payment wasn't valid? I would like a discount on my next trip due to that problem. Once we were in, the service was excellent. The room was clean and quiet. The bed was comfortable. The pool and hot tub were open until 10pm and were warm and clean. We loved soaking and swimming each evening after visiting with family. The only curve ball was that the firepit wasn't operable. A man said it was due to the weather, but it had been clear and dry so that didn't make sense. Therefore, we had to drink our Christmas Eve Prosecco (which we bought at the hotel snack bar!) in the room, since it was too cold to sit outside without a firepit. Outside of that, it was a terrific visit and we would stay again. We do hope that Trip.com makes good on the billing issue so we will use your site again.

Everything was great EXCEPT for the bartender on the evening I arrived. She looked busy but was actively attending to guests. When I approached her, she gave me a dirty look and said she is backed up right now. Didnt offer to take my order just said that and continued working. Very unusual and unprofessional. Hard to gauge if this was her being overwhelmed or if it was discrimination. In any case I was too busy to report her to the hotel manager.

The coffee maker in my room #386 did not work. I reported it to the front desk on day one, day two still not replaced. Other than that very important detail, I had no complaints and the bed was the best I’ve ever slept on. The staff were very polite, helpful, and professional. A little disappointed in the limited menu, and no microwave in my room.

Great hotel! Easy check in and pleasant staff. They do charge $10 for parking but that’s reasonable compared to most. Good location! I will definitely stay there again!

Enjoyed the hotel and it’s walking distance proximity to good and shopping. Room was too noisy, heard guests partying Kate by the fire pit, the train noise was loud and outside work was easily heard at 7 am

The Courtyard worked out well for us. It's like most other facilities by Marriott. Clean, well-equipped (frig, microwave, coffee setup). The bed wasn't great but otherwise the room was pretty good.

For what we paid for the room it could have been a better room was over priced very cramped.

I didn't like the room layout. The shower was about 6 inches too narrow. The liquid soap dispenser is placed too close to the shower head making it difficult to use. The sink area is very small with little counter space. The lighting over the full length mirror is poor. They now charge for parking and don't tell you until you check-in. We paid for an upscale hotel but several less expensive hotels in the area have better user friendly facilities.

At 4:30am, the fire alarm went off. Ended up being a false alarm. Guests did not know what to do. I called the lobby and no one answered. When fire trucks arrived, I tried to evacuate but I couldn’t find the emergency exit easily. When I finally got downstairs, I learned it was a false alarm. The manager couldn’t get the elevators to work and I had to hike 5 flights to get back to my room. I did not sleep after that. In the morning I asked for a discount to offset my experience and she said she couldn’t do anything since I wasn’t a club member. That was poor customer service. I did not have a restful stay and although it may have been out of Mariotts control, I felt like a discount was reasonable for an approximate $200 room and evacuation at 4:30 am.