9 Muses Santorini Resort

This hotel is a 3* and is being sold as 5*. The room we stayed in other than the bed, everything else was very below standard, shower not fixed and dangerous, rusty old bathroom room suite. I travelled with my daughter and we were put on the ground floor near to the main entrance which was kept open no security, so didn’t feel safe and complained but could not be moved until day 4 but was too late, so put up with it. Breakfast was absolutely disgusting, if they class themselves as 5* they should have someone making pancakes, smoothies, crepes etc, none of this - all food very below standard and better in the restaurants close by. The pool area makes this hotel and that is it, which is shown in the pictures. Also the female staff serving need to have their hair tied back, especially dealing/preparing the food. They struggle to understand English which is poor too. The age of the staff too is very young and they seem exhausted, by the way the toilet paper I asked for I never got. The hotel excursions used with the hotel were very good to Oia and Fira, they were provided by an outside company. The hotel is close to the beach, but no sunbeds on the beach provided like other 4*/5* hotels in the area, will return to Santorini, but definitely not to this hotel. Though we made the most of our holiday and had an excellent time in Santorini. 9 Muses you need to step up or you need your star rating changed to 3*/4*c for next year’s tourists.

This was a solo journey to Santorini I was made welcome at the 9 muses straight away with a welcome drink of sparkling wine. Nothing was too much for the staff who were friendly and efficient a rare combination. The hotel was beautiful and clean as was the pool area. The food was a buffet with a lovely selection something everyday delicious and fresh thankyou Denis the chef. Special mention to the staff Mariana,Elisavet,Vasilini,Cina,Elpnvn, Ahmed and Nikos. Sorry for anyone I have not mentioned. The barman makes the best aperol spritz I have ever tasted sorry I did not get your name. On the negative some areas could do with an update. Bathrooms in the standard room walk in shower maybe?. And the spa area especially the jacuzzi. Thankyou to the manager Gergious? You run a wonderful hotel I left feeling relaxed and happy.

This hotel from start to finish was flawless, when we arrived we were blown away by the layout of the hotel, we were greeted by an amazing man at reception called Andreas who we soon became great friends with, we made an effort to visit him everynight as he was the loveliest man we have ever met. We were greeted with a welcome drink upon arrival and then shown to our room. The location of the hotel can be difficult to reach certain areas on the island, however the public transport and taxis are reliable. Everyday we lay by the pool and the staff were amazing. The only bad point of the stay was at one point our air conditioning stopped working, but after raising the issue to the reception we were taken up to our new room which was lovely. We must give a special mention to the nightshift worker at reception andreas, I have never had such an amazing experience with any member of staff in all my 30 years of travelling abroad. He was absolutely unbelievable and he was very attentive and made sure our stay was comfortable and enjoyable! We will definitely be back next year. Best stay ever!