Suizantei Club Jozankei-Adults Only

We stayed in Room 300, "Hotaruya," which was clearly designated as a non-smoking room. However, the bathroom had a strong residual smell of smoke, which even spread into the inner part of the room. During check-in, when inspecting the room, I immediately pointed this out to the reception staff, but they insisted they couldn’t smell anything. After dinner, still finding the smell unbearable, I went down to the front desk to request further action. The staff assured me they would spend an hour deodorizing the room. Unfortunately, the results were ineffective, confirming that the smoke odor was not minor and persisted throughout the night, leaving me feeling nauseous at times. Even if a previous guest was a heavy smoker, please thoroughly inspect and improve the winter ventilation system in your bathrooms. One staff member claimed not to notice the smell, while another spent an hour trying to remove it with no success. I trust you can check your records to see if anyone smoked in this room, especially since you made it clear during check-in that smoking in a non-smoking room would result in a fine. This shouldn’t be an issue for the next guest—especially when it’s been explicitly pointed out. I urge your staff to take such concerns seriously. At the very least, they could remove their masks to verify the smell themselves or ask a non-smoking colleague to confirm.

We only had 1 night to stay in this beautiful paradise 🥲🤍 It was the best stay of our 10 day trip in Japan and we would definitely be back to stay here again 🤍 Location: in the Jozankei Onsen town that’s about an hour + out of Sapporo. Honestly if you’re in a group, just book a cab out, it was about $80++ for 3 of us! Otherwise remember to book the Onsen bus shuttle early in advance 🥹 Area around Onsen is nothing much besides other Onsen houses, a small cafe and other smol tourist picture spots. Back to the Ryokan: this was my first experience being in one and I’m so glad I chose this place! Mum and sister throughly enjoyed it as well, using our in room Onsen ( there’s 2!) and also the shared common Onsen with an outdoor facing the snow too ❄️☃️♨️ Service:The staff was extremely polite and efficient, seeing the reviews of them being rude was kinda uncalled for. They were nothing but kind and attentive. It is a very quiet and peaceful place , I understand the need for all guests to be maintain the atmosphere too. Food: amazing, one of the best meals I’ve had in Japan so far ♥️ the pictures below speaks for itself 🥹 private dining room to enjoy the view too🏔️ Loved small touches too like the mikimoto soaps , Dyson hair dryers ( in the public Onsen) And the chopstick souvenirs 🥹 I can’t wait to come back here again with my partner 🤍

Don’t listen to customer

應該是日式温泉酒店的“頂侈入門級”選擇了，和風滿滿、户外真湯池＇…除了設施略舊、其它無可挑剔了🎀 入住當天、全店唯一的會英文老bartender 出來照應、細緻的介紹酒店細節，有範兒👍 房間超級大、入户門邊的衞浴間、備有全檜木浴缸；户外的天然spring 、也是檜木打造👀沒有落雪的夏夜,依然很chill 🦋還送了2套名牌洗護小件…暖心🥰 懷石晚餐、至少佔了房價的三分之一✌️會席的承現、由淺入深色、由前菜到魚生、和牛…甜品收尾💕安排的明明白白、各菜各味，chef歷害啊👍第二天的早餐、略顯平淡… 與山亭比較、這個俱樂部人少、價格高、公區內裝高級、私湯舒適；山亭的公區較普通、房間內私湯、雖然面積小、也是全檜木打造、景觀更好💕懷石料理似乎差不多？一泊二食的價格低了不少… 還是更推薦山亭吧🥃

雖説價格不便宜，但真得物超所值。酒店有札幌至酒店的接送巴士，房間面積大，擁有私家温泉浴池，還有桑拿房。早晚餐預訂的懷石料理，物超所值，所有服務人員熱情，很認真地用生硬的中文告知食物名稱，家屬很滿意

겨울 삿포로 여행 계획하면서 여행 마무리로 온천에서 하루 푹 쉬고 오는 일정으로 엄청 열심히 서치하고 결정한 숙소입니다 송영버스 예약하고 가서 삿포로에서 료칸까지 편하게 이동 할수있었구요 진짜 조용하고 깨끗하고 음식도 너무 깔끔하고 맛있었습니다 방에 노천탕이 있는것도 선택이유중 하나였는데 역시 너무좋았어요 하루만 예약한걸 너무 후회했어요 다음 겨울에 꼭!!!!!다시갈 계획입니다