Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

Muy sencillo

From the moment you book family selection they make it seem like you get a great service. The host we were provided didn’t do anything for us. She never helped to book any restaurant reservations or provide any services. She lied about a lot of things and the staff lied about stuff as well. The host said she was there to help with anything but she did nothing but say no to everything. Supposedly all the restaurants were booked prior to us going. That means we have to eat at the buffet everyday. We traveled with other friends as well but they were able to get a reservation (even though we were there before them and after them). We were given grand palladium gift card but when we tried to use it they all lied and made up stories. I would never go back to this place due the lies and deceitful of some of the workers . Only people that were good were servers at the pool and some of the restaurants. It might be possibly the host we had but she was horrible . She lied and the front desk workers lied about everything.

I thought we were paying for a 5 star hotel but these one is more like a 3 star one. We were in the family select sector which it is supposed to be the best. Well, it’s not or in other words is the best they have. Our room was supposed to be garden view but instead was a wall of mud and a fence. The jacuzzi was broken and dirty water came out. Room service never cleaned our shower. In family select there is only ONE restaurant and every day and night they offered the SAME menu. The second option is the pool bar with limited hours. The pool is small but at least water is warm. The staff of the kids club make you feel like you are bothering them if you leave your kids when there is no activity plan with them (and they insist that you go to their activity in the pool area). Every time I picked my kids they were watching a movie. The service especially at the restaurants is VERY slow. It can take you 1.5 hours for lunch or dinner and you will be lucky if the appetizer arrives before the entree. Cocktails are poor qu. Not real fruit or pulp. Just the cheapest option they could offer you. Nobody informs you what the hotel has to offer you. On our last day we learnt that there are free boogie boards but you have to go to the other hotel beach to use them. Everything is in the other hotel, connected to family selection so prepare to walk a lot. Even if you want a snack at 5.30 pm because the pool bar/ restaurant closes at 6 but they (servers) don’t allow you to order after 5.30 pm.

Family selection is excellent for kids!!! Staff was friendly, beach is unreal and lots of activities for kids. Our daughter has a food allergy and we had no issues :)

We have checked into the hotel at 4pm. Now it’s 9pm and we have no food or drinks. All of the restaurants on the territory of the hotel are closed. No mini bar in the room. Nothing. My kids 2 and 4 yo are without snacks, water. We were not notified prior to checkin that this is the situation. Horrible experience.

Staff was very nice but the property needs a lot of work. Very dirty around the pool areas and bars. Air conditioning very weak in room. We had to change rooms 4 times due to AC not working or shutting off. Maintenance person fixing the AC told my wife the hotel was to cheap to properly fix the AC. The food was not great. Everything is mostly buffet or premaid so no modifications on certain items you order. I eould never stay at the hotel again

All good, good spot for family and surfers.

Stayed in the family section and it was horrible! The restaurant the nest and buffet are closed at lunch times and only options to eat are cheeseburgers which were always rubbery overcooked or quesadillas no healthy food and not baby friendly or go to your room and wait for room service. I have a one year old who is a very good eater but I don’t feed him junk food he eats healthy not processed foods and these options just were not acceptable. You have to make reservations for restaurants for dinner the Mexican food at adalita was not good and the service was beyond terrible I asked for a plain tortilla for my baby to hold him over while he waited for dinner and they never brought him one nor did they check on us or bring us water- the waiter had an attitude like he didn’t enjoy his job or working and it showed.we are very friendly and no matter the circumstances we were never rude and we have never been treated this way in our entire lives! As for the room- It says on the description for the room on the website that you get robes and slippers in your room and we did not. Our room was supposed to be restocked daily with waters and snacks and beverages and it was only restocked once and we stayed 7 days!Our room flooded there was water leaking down from the ceiling and you can tell this wasn’t the first time. They didn’t do anything about it! A room change should have been offered but nope they did nothing.

My kids loved the pools, on property zoo with spider monkeys, the beach is amazing, and the food was very good. We had an incredible experience!