I had made a reservation for a room with a balcony well in advance and received confirmation from the hotel. However, upon my arrival, I was informed that due to a wedding party, my originally booked room was unavailable. Instead, the hotel offered Room 001, located in close proximity to the lobby, lacking windows or a balcony. To secure a room upgrade with a balcony, I was required to pay an additional $135.32. While I am uncertain whether this was a procedural oversight or an attempt to extract additional funds, I found the experience disappointing. I refrained from causing a disturbance at the time, as my wife and I were fatigued from a lengthy journey. Regrettably, Room 001 did not align with the advertised images and resembled more of a confined space. Consequently, I am hesitant to return to this establishment and intend to file a complaint with my credit card company.
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