Bacolet Beach Club

The service is very slow! After I check in my luggage still left in the driveway 1.5 hours later! The shower don’t work and it takes four hours before someone come to repair it. They don’t clean their room until 4 pm ! And the New Year’s Eve party was disorganised staff were not attentive. The location is isolated. The hotel did not offer any shuttle. There is a lot of steps to navigate if you want to visit the beach; the food in the restaurant are expensive, but the quality is not too good.

It is a lovely place, friendly staff and great service all through our relatively short stay. Nice and secluded private beach and ample swimming options. Thanks for accommodating our late check out request. We look forward to visiting again soon.

Fantastic setting and room overlooking gardens, pool and sea vew over to Trinidad. Room rather tired in places, and balcony sliding (pull, shove, wrestle) doors not working well, difficulty to open near impossible to fully close. Be warned, lot and lots of steps. Breakfast not bad but more cerals please.

The staff at the resort was wonderful, but we were quite disappointed with the conditions of the resort. We booked a balcony room, but the sink did not work. The staff moved us to a new room while we were at dinner, but they moved us to a first floor room. The entire resort seemed very dated and in disrepair, though it was clean. The views are limited, especially in first or second floor rooms, and the beach is quite small but very cute and scenic. The menu at the restaurant was large, but the food was fairly mediocre and the service was quite slow. Overall, I am surprised that the reviews are so high for this place, as we did not have that experience. Again, staff were terrific and responsive, but this place needs a big update.

Beautiful property!! Everyone is extremely nice. Owners are great. The rooms are a little dated. The linen was a little stained up, and we never had hot water in the shower. But for the piece of mind, we can overlook those things. You feel very safe and comfortable on the property.

Staff at the hotel was very polite and helpful. A few minor hick-ups at check-in were quickly corrected.

Despite losing an entire night because we arrived the next day, the room was not ready. Upon entering the room, it was as pictured on the advertisement. The furniture was older and the beds was not comfortable. The Superior penthouse suite did not appear to be rented for some time because the facilities were rusted with lots of lime scale. The patio doors did not lock; however, they did resolve the issue by sending a maintenance person to adjust the doors. The pool that was closest to the room was out of commission for the entire stay. The room lacked a working television that provided local channel access. Be prepared to subscribe to a streaming service if you want to watch television. The refrigerator did not get cold unless you put the items in the freezer. The steps that headed down to the pool were either infested with ants and termites or were narrow and very steep which was a safety hazard. In regards to the complimentary breakfast and dinner, this was by far the most disappointing. There were not many local traditional foods and the dinner options were limited. Many items advertised on the menu were unavailable. The food was sub-par and had a non Caribbean taste.

When we arrived at the property the entrance to the lobby wasnt well lit, however you could see cobwebs hanging from the light fixtures as if no maintenance was done in this hotel in months. We informed the receptionist that the pictures of the hotel was false from those on the websites. They offered no apologies and tried to check us in. I refused and went to another hotel.

The property itself was beautiful, however not maintained. Broken beach chairs, sea**** on the beach, not cleared, bars with no staff, dirty patio furniture, restaurant was really dirty, could have used a paint job as well as a good cleaning.