Beautiful property with gorgeous beachfront restaurant and stunning architecture. We stayed for 2 nights with a group of 12 friends. The service was rather mediocre for a 5* (and expensive) resort. The cocktail I ordered was in a cracked glass - when I pointed it out, the waiter was blazé about the incident. Never mind, that is a relatively small matter...but then we received a letter that there would be no water in our rooms for 6 hours. When the water finally returned (possibly 8 hours later), there was brown mud/sand coming out of the taps. This continued despite running the water for a long time. There was no hot water either - and even the next morning there was no water. I understand that pipes can burst without notice and such emergencies happen, so it was not the resort's fault that they had to fix the issue. However, the hotel did nothing at all to address our concerns about how to brush our teeth in brown water (eg. deliver an extra bottle of water?) and where to shower, or make us feel that they were concerned for our comfort during the stay. There was no suggestion of changing the room, or even the slightest gesture to show they cared. Upon checkout, we asked for some compensation for the uncomfortable night (no shower, only cold water the next day, brown water to brush our teeth). Nothing was offered. We asked to speak to the GM, but he "hadn't arrived yet". A very disappointing visit. PS. We played 18 holes on the East Course, and the condition of the course was not great. Fairways brown and tee boxes uneven. The greens were decent. FYI for the golfers out there - it is far off being the "Best course in Italy" as claimed.
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