Hotel Miramare & Spa

******DO NOT STAY HERE!!! Words can’t describe the experience we had here. I’ve travelled extensively and honestly NEVER ENCOUNTERED AN EXPERIENCE LIKE THIS. We were given an ATTIC ROOM WITH NO WINDOWS, a slanted roof that did not fit my 6 foot height and the entrance to which required a precarious walk along an unfinished walkway outside. None of this was disclosed when we booked this. They consider this a normal room in this hotel, it was not a discounted room, WE BELIEVED WE WERE BOOKING A NORMAL ROOM. The room alternated between sweltering hot due to it being the attic and freezing due to the AC blasting cold air into a tiny tiny room. When we checked in, we initially raised our concern with the front desk clerk and she apologized and assured us that they could move us rooms the following morning. The next morning, we came down to change rooms and were COMPLETELY GASLIGHTED BY THE STAFF. They first refused to change rooms, then they pivoted and wanted to shift us into a new room each morning so that we would have moved each day of our three night stay. All of these options, they insisted were going to cost us almost double the already OVERPRICED COST we had already paid through Booking. ThIS WAS NOT THE CRAZIEST PART. THE CRAZIEST PART was that the front desk clerk, Martino, kept saying that there was nothing he could do, that it was up to the manager. ALL THE WHILE, Andreoli, the manager, was sitting 5 feet behind him, refusing the speak to us. REFUSING! I kept asking if I could please speak with him directly, and he continued to refuse to talk with us, and Martino just kept saying that we should be interacting with him, but then claiming he, Martino, had no control, ‘because he is just a desk clerk.’ This was not a language issue, as I speak Italian and I heard Andreoli speaking perfect English. I have literally never encountering something like this in my life, where the manager is right there and refused to speak with us. IT WAS INCREDIBLY OFFENSIVE. When I raised the issue that the price they wanted to charge us for changing rooms was way over the standard price for the region, he said that Americans are wealthy and always willing to pay this cost because we earn so much more than Italians. If it were just a sub-par room, so be it. But I have never been treated this way while traveling, or been gaslighted in this way, Martino claiming that the desk clerk from last night who had offered us a room was wrong. Lastly, when we parked the car in their lot, they gave us a ride back to the hotel IN ANOTHER GUEST’S CAR! They lost our key in that car and now we are waiting for the hotel to take responsibility and get us our keys back. I REPEAT, DO NOT STAY HERE. We are still in a battle trying to get refunded from the rest of our stay, as after this crazy strange encounter and the way we were treated, WE DID NOT FEEL SAFE STAYING HERE.

Spacious and luminous room with sea view and balcony. Spectacular location of the hotel basically on the beach in one of the most beautiful bays in Liguria. Very friendly staff and excellent service, including gratis room upgrade to the next category.

Excellent stay !Very dedicated team. Breakfast was excellent. The spot is so amazing, with sea view in front of the hotel. the Suite Room is very clean. Congratulations to the management For sure, we will return back to this hotel to visit the Cinque Terre.

Beautiful interior and position on the beach spoiled by a culture of not making visitors welcome.. Whilst on a one to one basis staff were friendly and attentive it always seemed that the management internal rules put strict limits on this. At times it seemed that if you wanted anything out of the ordinary they could not help.. I also found it bizarre that there was no literature in the room to explain the basics, time of meals how aircon or tv worked , telephone numbers for room service etc - and most worrying - where the hell the fire escapes were ! We even had to ask reception for their number to then ask reception for the room service number - not exactly 4star hotel treatment

We come here almost every year and rooms are a bit nicer as they seek to position themselves as a resort-spa, but turned off by charging to use their beach without saying anything. €30 each to lay out on the beach. That’s absurd to be at a beachfront and charge to use their beach! Our room (the last that was left) had a telephone-booth sized shower with no shelf to put anything. They do park your car which we have taken advantage of but know it’s a little tricky driving in. The new spa is ok but I would not be all that interested in the grotto-like small pool. The restaurant is fabulous but they no longer serve dinners on the beach (white tablecloth) which was a big, big draw for us. This is our last visit to the hotel, just not as intimate and special.

Our visit was very nice! The room was lovely and clean The breakfast was great and view was amazing Cons: shower was tiny and water filled up on floor which was kind of yucky and was hard to drive a car there and find it. Otherwise I would stay again it was a great visit and everyone was very nice w