I booked two rooms for the night before and the night of my wedding. I’d like to start with how lovely the hotel itself is. The rooms are a good size and are generally clean- when something wasn’t clean, it was cleaned when requested. The most disappointing aspect of the hotel is the staff. On arrival, we were rudely greeted by a man and told ‘I can’t carry your bag I’ve hurt my shoulder’ to my very pregnant bridesmaid. The stairs are incredibly steep otherwise we wouldn’t usually ask. We went down to the bar for a drink and again were spoken very rudely to by the same man. He told us that he was ‘sick to death’ of being asked about the arrival drinks as they’havent offered that in months’ we had received an email explaining you are welcome to a free arrival drink. We then asked the same guy about food as we had booked a reservation for 6pm. Again, from sat on his laptop, he responded with ‘well it would have been nice to have been told as I’m on my own… I’ll have to sort something’ At this point we got up and left and ate somewhere else. My hairdresser arrived in the morning and commented on how she was rudely greeted by staff. (I had informed the hotel about my hairdresser coming- the person who I spoke to via Facebook was super helpful and couldn’t do enough for us- whoever they were) I wouldn’t recommend the hotel due to the staff which is a shame because the hotel is lovely but unfortunately it ruined my experience of what should have been an exciting night for myself and my bridal party.
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