Hotel Albergo

We booked a package mystery holiday and this was the hotel we were given. I read some reviews but hoped it would be better when we arrived. We got into the room and were greeted with an unpleasant smell. There was mould growing on the walls and the curtains were seethrough. It was late when we got back and the hotel was noisy. We decided to book another hotel as we did not want to get sick staying in a mouldy room. When we told the check in we were leaving early due to the mould and other things they did not seem shocked or offer compensation or another room. I can’t imagine we would have felt comfortable moving to another room regardless. Instead we went to Urban Yard hotel which I can recommend!

Short walk to city centre. Room is a good size, mattresses are very old and room doesn’t have a fridge.

Simply put, do not stay here. When I booked this hotel back in August the reviews were mediocre-positive but I wish I had checked the reviews again before my cancellation period ended and saved myself the bother myself and my partner were put through. After travelling since the day before to get to Brussels, when we finally got to our hotel room desperate to rest, the overwhelming smell of damp greeted us as soon as we unlocked the door. The room was abysmal, to say the least, with damp, dust and dirty marks up every wall and all across the ceiling. The headboard looked like it had cigarette burns in it and the furnishing was just terrible, the bathroom being just as bad. My partner and I both have asthma, so damp is a massive issue for our health, so we requested another room to which we were told they could only offer us a twin room instead. Fine, can we see it first? And that room was not much better, with the added bonus of stained mattresses which I didn't think to look for in the first room. After half an hour of thinking, we chose to cut our losses and book a new (much nicer) hotel and check out, which the woman at reception did apologise for. Since coming back, we requested a refund through ******* due to health issues (my asthma was terrible for the rest of the trip due to the bad damp) which, after days of chasing the hotel, was denied. I have stayed in some dumps, but this place absolutely took the cake. Do not stay here.

After travelling since the day before to get to Brussels, when we finally got to our hotel room desperate to rest, the overwhelming smell of damp greeted us as soon as we unlocked the door. The room was abysmal, to say the least, with damp, dust and dirty marks up every wall and all across the ceiling. The headboard looked like it had cigarette burns in it and the furnishing was just terrible, the bathroom being just as bad. My partner and I both have asthma, so damp is a massive issue for our health, so we requested another room to which we were told they could only offer us a twin room instead. Fine, can we see it first? And that room was not much better, with the added bonus of stained mattresses which I didn't think to look for in the first room. After half an hour of thinking, we chose to cut our losses and book a new (much nicer) hotel and check out, which the woman at reception did apologise for. Since coming back, we requested a refund through ******* due to health issues (my asthma was terrible for the rest of the trip due to the bad damp) which, after days of chasing the hotel, was denied. I have stayed in some dumps, but this place absolutely took the cake. Do not stay here.

Not convenient and clean bedding. Smells bad like moulds everywhere. No hot water, leaking shower hose and curtain between bathroom and bedroom.

Unfit for purpose, shocking! Absolutely appalling. I thought was cheaper because no frills but was just rancid and not fit for purpose. I’ve stayed in 2 star, even hostels and low cost shouldn’t mean this level of bad. The bed springs are busted, dirty and dusty, broken shower, broken doors, windows and door don’t have proper locks, so noisy - could hear snoring from above, receptionist talking loudly at 4am, single leaking iron (no board) for entire hotel, threadbare towel, constant door buzzer through the night, weird sign on door saying “don’t touch the fire detector”, no curtains (some net ones) … I’ve never felt so unsafe and uncomfortable in a “hotel” before. This hotel isn’t an acceptable level. I’ve stayed in low cost hotels, this was low condition and honestly horrendous.