Best Western Plus Ramkota Hotel

I got in really late. Everything was good but the poor niggt guy had trouble with my reservation. Other than that the short stay was good.

My review is not necessarily for the property as it is *******. I paid extra for pool side room and never received one. And was unable to get any money off for not having one.

The breakfast stations were kept full which was a pleasant surprise, the parking was limited, the hot water was also limited.

By far the best motel that my family and I have ever stayed in! The rooms were great and very clean. The beds were extremely comfortable. And finally the pool/waterpark was spectacular! My family and I will definitely be staying there again!

One of the main entrances was not shoveled and I could not utilize the luggage cart to assist in bringing in our bags.

What I didn't like was that I paid for a poolside room and was given poolside to an outdoor pool during the winter. Specify on the website what type of poolside room you are advertising. Is it poolside to the waterpark or the non useable outdoor pool.

The property did not have the arcade and sauna as advertised on *******, we were really hoping to enjoy those features for our date night out and we were disappointed to find they were no longer included.

Pull out couch was unusable and we had 4 people with a king size bed. When someone books a room with 2 areas for 4 people to sleep, we expect it to be usable. The bottom was broken and laying on the floor. Kids ran up and down the hallway all night, knocking on peoples doors. Staff did not answer the phone for complaint. Skylight in the pool was broken and about to fall down because of the wind. We told 2 maintenance people and they said they were aware, but it was a dangerous situation and was not taken care of. Next morning, same window was caved in because of heavy ice. Pool should not have been open or at least the area blocked off just in case it fell into the building. Brooke was very helpful at check-in.

Plesant stay, clean and quiet. Pool area had plenty of seating. Easy access to hotel.