Abrazo Sofia Hotel by Hmg

Good hotel with good location and perfect staffers. Excellent breakfast and delicious. Despite the fact that our room was on the 1st floor, it was quite quiet. Recommend

Staid here for a couple of nights while visiting Sofia. It is close to the city centre, in a rennovated building. Service was good at check-in and check-out, a bit worse at brwakfast due to lower quality English from the staff. Rooms are new, looking good but with some details that are not good, like no room for things in the bathroom, flooding every time a shower is taken and the bathroom being above the rest of the room. Rooms are clean, but I also had cleaning ladies entering the room around 9:30 without checking if I was there which I do not like at all. Breakfast was not very good, but it was acceptable (some groceries should be more in the cold). All together, a solid looking new hotel which needs to work on details.

The hotel itself is modern and well equipped, but it’s not central and in a quite sketchy neighbourhood.

Hotel is at walking distance to center. Rooms are new and clean. The reception was very friendly and helpful. Breakfast had enough variety of food.

Friendly and correct personel.

If I could rate this hotel anymore than 5 I would, this is easily the best hotel we’ve ever had the pleasure of visiting. From start to finish our stay was amazing, first of all we were escorted to a gated carpark so we could keep our car safe during our stay, we were then checked in and told our room, the lobby sets the scene as it was very welcoming. we stayed in the room with the spa bath, it was like nowhere we’ve stayed before. The room was insane, it was huge, almost the size of a flat, the bed was so comfy, the mini bar was very reasonably priced and everything from the lotions and amenities they supply in the bathroom to the bath salts and robes for the spa bath was just another level. The breakfast was lovely with a huge choice. A special mention to the staff, particularly the gentleman working in the day on the 24th of January. He walked us to our car, helped us manoeuvre out, he directed us where to store all our luggage and welcomed us to come back and stay in the lobby whenever we needed due to our flight not being until the evening. When we left to get a taxi he escorted us out to it and offered to help us with the bags. A true asset to this hotel and made our stay that bit more memorable. If we ever find ourselves back in Sofia there’s nowhere else I’d consider to stay. It’s safe to say this hotel is a hidden gem and if you ever get the chance I can’t recommend it enough