Hotel Eden

竟然沒有毛巾，而且前台還竟然派人到房間四處尋找

We were looking for a hotel that was a short distance from the train station and the ferry, since we were using backpacks, and wanted to be able to get around easy. The staff was friendly and helpful, encouraging us to take a moment and sit down after our travels and have a drink and take it all in! Our room overlooked the garden and beyond was the beautiful Golfo di Napoli. Our room was spacious and clean, the city noise was not overpowering. The hotel was close to Corso Italia, with shops and restaurants. We also enjoyed the pool!

Great base in Sorrento, fabulous for any trips to Capri, Naples, Amalfi ect. No frills, no fuss, great value. Nice chap on security in the evening. Liked the 2 entrances, particularly the one where you are able to entrance on the main street. Would 100% stay again.

We had a wonderful stay at Hotel Eden. Great location, Michele took great care of us and was very helpful with all that we needed. Very friendly staff, and comfortable beds, very spacious room. We would recommend this property as it is close to everything in Sorrento.

We stayed for 4 nights in October 2023. Overall we enjoyed our stay however we got off to such a poor start with the staff that it almost ruined our experience. Negatives: Pushy Hotel Staff and Beer Rip Off - We had checked in barely 2 minutes when a member of staff ushered us outside and offered us a drink. Like other reviews state you are encouraged to have a “large” one. Having travelled all over Italy this usually means a 500ml draft or 660ml bottle. You are presented by an elderly bartender bringing a boot shaped glass which costs you €20. Admittedly this isn’t bad value but who on earth wants 4 pints after checking in. After being ripped off with a €40 bar bill we were then pestered by a member of hotel staff who pushed every possible sale upon us including trips we had no interest in and had told him. Airport returns, private taxis and even dinner at his house for €35 if we wanted it. Incorrect Booking - Once we had managed to share one of the boots we went to our room which was booked via a respected online booking agent. The room booked was a balcony with a double bed. We were given a tiny twin room with no balcony. Immediately going back to reception to query this the attitude of the hotel staff changed and they flat out refused to honor the booking blaming a “Sorrento” company for the mistake. We did manage to get a double bed but this experience seriously soured our thoughts on the hotel. Positives: Amazing location - bang in the middle of Sorento 5 minutes to everything. Breakfast - Lots of options, regularly replenished. This isn’t a 5* hotel and the breakfast reflects this. Coffee was great. Hotel Setting - Lovely gardens to sit and enjoy a coffee or drink within. The location feels isolated and is very quiet. I would not personally stay at the hotel again due to the fact we felt that they were trying to squeeze as much money out of their guests as possible. The dishonesty and pushy salesman is not what is expected. The hotel is great value and the location cannot be beaten.

We loved our stay at Hotel Eden. It is located right outside the downtown area of Sorrento so just a 5 minute walk to shops and restaurants. We also felt safe walking back at night. The outdoor pool was very nice and landscaped beautifully. The buffet breakfast was just okay but enough to have a little something before heading out for the day.

Awful. Tiny room, uncomfortable bed, only positive was the location. Swimming pool depressing. Nothing like the pictures. Avoid if possible. On arrival, my wife asked for two large beers, what arrived was two 3 litre glass wellington boots, for which we were charged 40 euros. A nonsense hotel.

This could have been a perfect score but for one issue which I'll come to. First, the positives. Visiting Sorrento in late April, early May (after Easter) is the perfect time before the roads get blocked. Taxis are expensive so you need a hotel near the centre with easy access to train and bus. The Eden scores big time. The back door leads onto the main street, yet rooms face the garden with views on the upper floors over the bay of Naples. It's amazingly quiet for a town hotel. Rooms are small but modern, and the hotel is very clean throughout. Continental breakfast is OK and small pool area is nice. Staff are attentive. Price for all this was very good. So I would strongly recommend it. However, in our case the shower tray was cracked and the leaking water left a sour smell to the room we slept with the bathroom door closed and balcony doors open. The hotel denied there was a smell and Jet2 rep said it wasn't bad enough to do anything about! IT WAS! Only other faults are the lack of plugs in handy places and paying extra for the safe. So Hotel Eden fix your shower trays, it's a gem of a Hotel.

A nice straight forward hotel, well located for central Sorrento, clean rooms & receptive staff. Reasonable pool, breakfast fair. Be careful of the bar waiter service in the evening, a 'medium' larger will be the best part of 1 litre in size...so best go to the bar when ordering. Previous reviewers have commented on building works in an adjacent hotel but that has now finished and they are getting ready to open, so discount that concern.