Park Inn Palace, Southend on Sea

The Hotel’s location is excellent, the Hotel was cold as only a few guests staying. There was no milk with our tea & coffee on our first day.

Great location and some good aspects. The reception was responsive to complaints. However house keeping was poor and the carpets really need changing. The hotel has some good points.

Superb reception staff and very compassionate about the situation.

Lovely hotel and staff and the breakfast was lovely and was overlooking the sea and pier

Air conditioning was not working , which was bad because the whole reason we booked this hotel during this heat was for some air conditioning, but staff were nice and gave us a fan but we were still abit annoyed The door key was not good kept taking ages to work ,

Terrible. We had a bad experience and the only good thing was only one night. The room was in a state. The AC was not working, the safe was broken with no numbers on it as the front page was taken off. The bed was squeaky. My partner was upset that she called the reception and asked to be moved. We were moved to another room and as we entered the room the window was left wide opened as if someone had just left. The tea spoons were filthy, the toilet seat was broken. I will not recommend this hotel to anyone. It was a lot of money for a room like that. This place need some renovations.

It was really unfortunate to arrive at a time when the key system was down. Every time needed to leave my room (2nd floor) to the restaurant (1st floor) or gym (5th floor) and back to the restaurant, I needed to first go to reception (ground floor), to ask someone to come up stairs to let me back into my room. Staff were wonderful and clearly trying to make my stay more comfortable but it made it a less pleasant experience.

Staff friendly and helpful. Room spacious and bed comfortable. I suppose that is all I needed. However, this hotel is very, very much in need of a refurbishment. The carpets are very old and there was a stale vomit stain on the carpet outside the room next door to mine - don’t they have a carpet cleaner? The restaurant/bar is actually a bar only with the restaurant ‘reserved for conferences’. On the day I arrived the bar looked like they had held a beer festival there that afternoon - floor wet with spilled drinks. That said, it was mostly completely empty. The Bar is a separate business or at least one is unable to charge meals or drinks to the room. Food was ok but beer very limited and white wine fridge had failed so wine at room temperature. Needs a reboot.

Sadly the hotel is very tired. Our room was rather cold on arrival, however there 2 electric heaters than were neede yo be put on to make the room warm enough. The state of the carpets on our floor were awful full of unpleasant looking staines. However the staff were pleasant and helpfull Overpriced for the very poor condition of the hotel