Best Western Mountain View Inn

No elevators in this hotel so know that with bags and handicap. The mattress was horrible and old. Extremely soft and lopsided. I kept rolling all night to the other person and my small spouse almost disappeared in the squish on her side. It was like two different mattresses in one. Miserable night of sleep. Don’t stay here. You also hear freeway all night.

The floor in our room wasn't clean. Rock salt on it from peoples shoes. The sheets on the bed were cheap and uncomfortable.

We enjoyed our stay, the staff was friendly and efficient. I would definitely stay here again

Easily accessible, good walking area for dogs, comfortable rooms. On our list of places to stay when traveling in that area.

Young man at counter was very helpful and polite. Let us do an early check-in!

This hotel is very convenient to freeway access. Denny’s is across the road. No other food or coffee very near. Takes 5 minutes to drive South to nearest Chick-fil-A or In n Out. Don’t go to Orem for quick food, it’s a very busy town! Hotel is clean and has very good breakfast options. Loved the pancake machine and attendant was very friendly. There is a lot of water noises in hotel but it didn’t bother us. Might bother a light sleeper. It was a very convenient place to stay for competition at UCCU.

Upon checking in, a man behind the counter, I assume to be the manager, was very loudly discussing some problem on the phone with someone. It was distracting trying to convey to the clerk my name for check in. Unprofessional, and the property is not at all the quality or cleanliness of other Best Westerns that we have stayed in. We will not stay here again.

Has truck parking. The gentleman working the front desk, he may have been the General Manager was outstanding! Gee, came out and made sure I found a place to part my truck. He also made arrangements for me to have an early check in. He treated me like an old friend, not like a stranger here for 1 night. I spend about 10 days per month in a hotel. Without a doubt, Gee is the best at customer service. This will be my new stop whenever I’m in town!

When we arrived around 9pm there was no staff anywhere so we could check in. No signage anywhere stating they were on break or would be back soon. After about 10 minutes the maintenance man came to the desk and said the clerk would be a few minutes. 39 (I set a timer at this point) minutes later the front desk staff showed up. There was now a line up. Room was booked for 6 people there was only enough bedding for four. Had to go Back down to desk twice to secure enough bedding and towels. Nice facility but was extremely disappointed in the rigamarol to check in when tired from travelling with young children, because of this - i personally will never go back.