Holiday Inn Stoke on Trent M6 Jct15, an IHG Hotel

Останавливались здесь впервые, никогда больше не сделаем эту ошибку, как правило, останавливаемся в отелях премиум-класса. Когда выписывалась, я оставила свою дорогую куртку в шкафу. Когда я вернулся домой, я понял, что это позвонил в отель, меня обманули, когда я уехал, единственный человек в моей комнате была горничная, и я полностью это отрицал. Я знаю, что оставил его там, в конце концов, мне позвонил менеджер отеля, который собирался расследовать этот вопрос и перезвонить мне, этого никогда не было, и теперь я не могу связаться, как будто они знают мой номер и не отвечают. Когда вы остаетесь Вдали от дома и живете в отелях, вам нужно доверие, а я не доверяю персоналу, который там работает, или руководству. Джо

Avoid, avoid, avoid. The reception, bar and restaurants are lovely...as are the staff, but a lot of the hotel is in disrepair or neglected. Rubbish, glasses, cigarette butt's, face masks and clothing are strewn on pavements and at doorways around the hotel. This was never picked up, despite complaining. Unfortunately, one of the worst IHG's we've stayed in.

Great service and breakfast with excellent scene in an aged hotel. Swimming pool needs deep cleaning.

Really good place to stay as they have swimming pool , small one for sure.

The room was very small and next the day room was not clean, no towels. toilet flashing was broken, breakfast was ready good and plenty to choose. I don’t no we going back again. They staff was very nice and friendly too. Thank you.

Lovely hotel can't wait go back the stafff wete brilliant politr and the rooms we're lovely and clean and the outside ground s are immaculate and I really look forward to booking again which will be very soon

Nice pool, not too busy Simple restaurant with automated service Friendly staff Great location next to M6

Very good service

Handy for M6 Jnct 15. Good, free parking. Hotel is a bit of a rabbit warren really, spread over a large floor area with steps between different wings on what should be the ground floor - not good if you have difficulty carrying your luggage up or down half and dozen steps. Evening meal was ok but the choice for the inclusive dinner/breakfast option was limited and you could not pay a supplement to upgrade to the a la carte menu, which you can at some other IHG hotels. Small bathroom and the shower screen leaked plus the fan did not work so the room steamed up. Clearly, another guest had similar problems and made the mistake of opening their bathroom door before the ‘fog’ cleared - they set the fire alarm off at 06:40. Good choice for breakfast and all the staff were extremely friendly and efficient throughout our visit.