Red Roof Inn Sumter

It was updated and under new management but at least they cared with you liked the a complications.

Overall, the experience was not horrible for what we paid. The room was clean. Nevertheless the bathroom/shower needs work. New shower heads are necessary. This includes updating amenities like adequate soap, towels, shower curtain, hair dryer, a mat or rug upon entrance. Example: it was a rainy day and our shoes were wet. There was no mat/rug to wipe feet, put suitcases on to avoid tracking the water all over the floor. Check out time is 11am. Our key was deactivated the morning before 10am. My husband went to get breakfast and was locked out.

Umm... gross.... $25 cash deposit because we have kids!? ***. Who does that. They raised the price when we checked in. Ac didn't work he had to go flip the breaker ***! Sketchy people around hotel. The door doesn't shut all the way. It's a dump!

No coffee, no ice availability, phone didn’t work, sheets stained, mattress old and uncomfortable.

For the price wasn't bad nice hotel good enough for overnight

It's rare that I write reviews unless something really stands out to me but this Red Roof Inn has to be the best budget hotel in the Sumter area. The price is great, the rooms are exactly as pictured and are nicely remodeled. Beds are comfortable and the location the convenient you could ever ask for (The mall is literally a 5 min walk away). The thing that really stuck out to me, however, was the customer service. I only stayed one night but made a small mistake reserving online (rushing, user error) and was afraid I would not be able to check-in that day but the gentleman at the desk went out of his way to make sure I had no issues and was able to check in! I also had to go to the front desk a few times for minor things that I needed or to ask questions about the area and the owner was super helpful and accommodating. For a hotel in this price range I can guarantee you that you will find nothing better and this is a no-brainer. If I'm ever in Sumter and have to stay overnight again; this is where I will be staying!

The owners of the property could not have been nicer. They were so pleasant and could not do enough for us. Would definitely stay there again

Pros - located near restaurants, quiet, comfortable beds, good shower Cons - very worn, musty smelling, too far from I-95, security latch broken, tv stopped working, grass was knee high, lots of garbage in the parking lot and around the area, pool closed.

The manager actually saved me money, close to $100. The beds weren't that comfortable but i didn't have to worry about bed bugs or roaches. The rooms was clean and every day they came and cleaned the room very well. The tub was immaculate, which i can't say that for much for any of the 4 star hotels I've stayed in. As for the price, it was definetly better than the rest. The Inn is located near fast food spots, a Wal-Mart, and the Piggly Wiggly, so you'll be within walking distance of most places. And despite all of this, it still felt like a safe, chill spot. It was quiet and the management was friendly.